BCD Travelposted almost 8 years ago
Full-time
Scottsdale, AZ
Administrative and Support Services
Product Implementation & Support Specialist/nProduct Implementation & Support Specialist
Requisition #: USAHQGBL-13141
Position Type: Full Time - Permanent
Work Countries: United States
Work Cities: Virtual US
Job Description:
Product Implementation & Support Specialist
Job Summary
The agent technology implementation and support specialist is responsible for leading and managing GDS and agent facing product tasks associated with new and existing business implementations.
Responsible for the availability, technical and user support, and maintenance of Travel technology GDS and agent facing products.
Subject matter expertise, consultation, product presentation, conducting and attending internal meetings, coordinating project plans and tasks, and managing customer/business expectations are key responsibilities.
Education/Knowledge/Experience
Essential
*
At least five years experience in the travel industry with extensive experience of business travel operational reservation work flow procedures
*
Minimum 3 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus, Worldspan)
*
Comprehensive knowledge of agent-facing travel technology tools
*
Proficient in Microsoft applications; Word, Excel, PowerPoint, Outlook and Visio
*
A proven background in product configuration, requirements gathering and documentation.
*
Excellent business writing skills, to ensure documentation is written in a clear and concise manner
*
Project Management/implementation experience preferred
*
Ability to lead and direct multiple projects simultaneously.
*
Strong prioritization and time management skills
*
Motivated and flexible to accommodate both internal and external clients
*
Strong decision-making capability
*
Creative problem solving skills
Preferred
*
Spanish and/or other European languages
*
Understanding of web technologies
*
Project Management experience
*
Excellent presentation skills with an innovative approach to represent data in a diagrammatic or graphical representation
*
Good understanding of desktop scripting, profile, mid-office and online booking tools
*
Conversant in Web-based technology with technical and non-technical audience
Field of Interest Category: Travel Technology
Shift:
Percent of Travel: 1-25%
Relocation: No
Languages Required: English
Requisition #: USAHQGBL-13141
Position Type: Full Time - Permanent
Work Countries: United States
Work Cities: Virtual US
Job Description:
Product Implementation & Support Specialist
Job Summary
The agent technology implementation and support specialist is responsible for leading and managing GDS and agent facing product tasks associated with new and existing business implementations.
Responsible for the availability, technical and user support, and maintenance of Travel technology GDS and agent facing products.
Subject matter expertise, consultation, product presentation, conducting and attending internal meetings, coordinating project plans and tasks, and managing customer/business expectations are key responsibilities.
Education/Knowledge/Experience
Essential
*
At least five years experience in the travel industry with extensive experience of business travel operational reservation work flow procedures
*
Minimum 3 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus, Worldspan)
*
Comprehensive knowledge of agent-facing travel technology tools
*
Proficient in Microsoft applications; Word, Excel, PowerPoint, Outlook and Visio
*
A proven background in product configuration, requirements gathering and documentation.
*
Excellent business writing skills, to ensure documentation is written in a clear and concise manner
*
Project Management/implementation experience preferred
*
Ability to lead and direct multiple projects simultaneously.
*
Strong prioritization and time management skills
*
Motivated and flexible to accommodate both internal and external clients
*
Strong decision-making capability
*
Creative problem solving skills
Preferred
*
Spanish and/or other European languages
*
Understanding of web technologies
*
Project Management experience
*
Excellent presentation skills with an innovative approach to represent data in a diagrammatic or graphical representation
*
Good understanding of desktop scripting, profile, mid-office and online booking tools
*
Conversant in Web-based technology with technical and non-technical audience
Field of Interest Category: Travel Technology
Shift:
Percent of Travel: 1-25%
Relocation: No
Languages Required: English
