About the position
As Product Lead, Experience, you’ll own the end-to-end experience for our enterprise customers and their users. You’ll transform complex blockchain operations into seamless, intuitive journeys—whether through beautiful dashboards, frictionless integrations, or powerful developer tools. You’ll be a key driver of customer adoption, engagement, and long-term success.
Responsibilities
- Define and deliver the vision for customer-facing experiences across all touchpoints—onboarding, dashboards, integrations, and more.
- Make stablecoin and tokenized asset operations simple and delightful, driving adoption and retention through outstanding UX.
- Lead the creation of best-in-class developer tools, SDKs, and documentation that make it easy for enterprises to integrate with Paxos.
- Evolve our self-service dashboards and B2B UI for customers who want flexibility without code.
- Work closely with commercial, support, and customer success teams to gather insights and turn them into product improvements.
- Continuously improve customer flows for payments, conversions, and asset management—across all enterprise segments.
Requirements
- Product Management experience, with a track record of shipping B2B SaaS or fintech experiences.
- Deep experience collaborating with UX/UI designers and engineering.
- Passion for user-centric design and data-driven product improvement.
- Proven ability to drive adoption, engagement, and retention metrics in enterprise environments.
- Excellent stakeholder management and communication skills.
Nice-to-haves
- Experience building developer platforms, APIs, or financial services products.
- Background in payments, enterprise fintech, or customer onboarding/KYC.
- Familiarity working with enterprise clients and understanding complex workflows.
Benefits
- Competitive total compensation and benefits package, including equity and bonuses based on individual and company performance.
