About the position
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Responsibilities
- Help clients define product vision and user objectives, maintaining strong client relationships
- Work with internal and external team members to define feature lists that align with the client's strategy
- Collaborate with cross-functional teams to iteratively build solutions that are in line with time and budget constraints
- Facilitate conversations around scope management and feature prioritization
- Elicit requirements from stakeholders and manage complex requirement backlogs that consider multiple platforms
- Build a shared understanding of product requirements among all stakeholders (internal and external)
- Understand and advocate for the end-user's needs
- Contributes to a strategic product roadmap that prioritizes features according to the client's vision
- Work alongside engineers to understand system architecture and data flows to guide feature development
- Manage and document technical dependencies and API needs for use in feature implementations
- Collaborate with product designers and engineers to create best-in-class user experiences that are feasible and within technical constraints
Requirements
- 3+ years of experience in the software development industry as a Product Owner, Product Manager, Technical Business Analyst, Requirements Manager, or related position
- An understanding of the software development life-cycle (SDLC) and experience working with one or more software development methodologies
- Demonstrated experience with AI technologies in personal and/or professional contexts
- Experience working closely with stakeholders to elicit and define requirements for at least one of the following platforms: iOS, Android, Web
- Strong documentation and technical writing skills, with familiarity working with user stories, acceptance criteria, use cases, flow diagrams, user personas, and API documentation
- Excellent analytical, problem-solving, and decision-making skills
- Ability to size solutions based on project constraints, i.e., time/scope/budget
- Experience identifying and mitigating risks that could affect project outcomes
- Ability to communicate clearly, confidently, and tactfully and to simplify technical concepts for non-technical audiences
- Knowledge of frontend and backend technologies (i.e., web/native apps, APIs, databases) and the risks and constraints of different technologies
- An understanding of and deep appreciation for the topic of user experience (UX) and a drive to stay up-to-date with the continually evolving landscape
- Self-starter who takes initiative in solving problems and can self-manage commitments and deadlines
Nice-to-haves
- In-depth software development knowledge or development experience
- Working knowledge of backend systems such as databases and cloud platforms
- Agency and/or consulting experience with a variety of clients and industries
- An understanding of the differences in capabilities across iOS, Android, Web, and TV platforms
- Certified ScrumMaster and/or Certified Scrum Product Owner
Benefits
- Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
- Life & Disability Insurance
- 401K matching
- Flexible paid time off & paid company holidays
- Parental Leave
- Employee Share Purchase Plan
- Employee Assistance Program (EAP)
- And more!
