Product Line Manager

Penske•Dearborn, MI

18h

About The Position

The Product Line Manager is responsible for leading execution standardization at the Product Line level. The Product Line Manager will work with the Area Operations team to drive process discipline, operating standardization and service consistency across the product enterprise. The Product Line manager is expected to improve operational excellence and deliver results to Penske customers in order to maintain and grow our business. A primary responsibility of the Product Line Manager-DCC is to translate the strategic vision for the Dedicated Contract Carriage product line into the activities of the broader operational team including product go-to-market strategy, product offerings and growth and profit objectives. The Product Line Manager will participate in all stages of our operational process starting with the presales stage by evaluating and analyzing all bid packages, to the implementation stage by taking an ownership role in the pricing process, management role in the start-up process and an auditor role in monitoring existing business. Additionally, the Product Line Manager will be expected to assist in training and developing product competencies within their assigned geographic area. The primary location for this position can be based out of Dearborn, MI, Reading, PA, Irving, TX, Duluth, GA.

Responsibilities

Collaborate with key stakeholders to create competitive intelligence and marketing collateral. Ensure intelligence material is reflective of current market conditions and achieve the competitive edge by creating marketing and sales materials such as presentations and contract documents that reflect product line offerings.
Own and continuously leverage the prospect data collection effort for your area by utilizing the prospect data collection template and leveraging the CRM data prospect database to achieve a pipeline of prospective customers. Ensures that the prospect's portfolio is a thorough reflection of the opportunity so that the operations team has the tools needed to make a go/no-go decision.
Own costing, pricing and contract process for prospective and existing opportunities while collaborating with key stakeholders in finance to ensure financial factors are accurate.
Manage the start-up process through implementation by interfacing with IT, training drivers, warehouse workers, and operations staff on systems and processes, and establishes the billing process.
Effectively manage and monitor the sourcing, billing and payroll process by collaborating with process owners by ensuring service levels are high.
Engage operational stakeholders and key members of the product team to drive process discipline, operating standardization and service consistency across the product enterprise.
Develop and manage customer tools that allows for a productive relationship with the customer, including the creation of customer portals, defining and communicating metrics and training the customer on how to use the tools.
Conduct business reviews on an on-going basis to ensure the quality of service and product are high in order to achieve effective customer satisfaction levels.
Grow the product line business in the area by taking the necessary actions to seek opportunities from existing and new customers.
Ensure high levels of customer service are achieved through an improved operational process model.