Product Management - Manager - C&IB Business Technology Servicing

PNC • Houston, TX

6d • $65,000 - $172,250 • Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Management Manager within PNC's C&IB Business Technology Servicing organization, you will be based in Pittsburgh, or Philadelphia, PA, Cleveland, OH, Wilmington, DE, Houston, Austin, or Dallas, TX, Charlotte, NC, Birmingham, AL, Jacksonville, FL, New Brunswick, NJ, or Atlanta, GA. PNC is leading the charge to integrate Artificial Intelligence (AI) to automate and streamline several manual processes. As part of this transformation, we are building a dedicated AI Product team to collaborate closely with both business and technology stakeholders, ensuring that AI initiatives are well-defined, executed effectively, and aligned with business goals. As an AI Product Management Manager within PNC’s C&IB Business Technology Servicing organization, you will play a key role in driving AI product strategy, guiding cross-functional teams, and overseeing the development and deployment of AI-driven solutions.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• At least 3 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Business Objectives
• Customer Solutions
• Marketing
• Product Development
• Product Management
• Sales
• Collaborating
• Competitive Environment
• Design Thinking
• Emerging Technologies
• Innovation
• Managing Multiple Priorities
• Problem Solving
• Product Development Strategy
• Solutions Development

Responsibilities

• Drives the business and financial results for a product or experience, utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience, through the leadership of a team managing new and existing products.
• Uses knowledge of emerging technologies to deliver a product to customers through all applicable channels. Presents initiatives to gain management buy-in. Manages progress to ensure initiatives are completed on time and within budget and meet strategic goals.
• Lead the full AI product lifecycle, from ideation and requirement gathering to execution, ensuring alignment with business objectives, integration with technology teams, and iterative improvement.
• Drive the development of AI product roadmaps and identify opportunities for AI-driven automation, collaborating with stakeholders to define clear product requirements and balancing customer needs with technical feasibility.
• Oversee the execution of AI initiatives, leveraging data analytics to optimize solutions, measure impact, and ensure timely delivery, while staying updated on AI advancements to continuously improve PNC's AI offerings.
• Influences product and customer experience trends by monitoring competitors or peer organizations to stay abreast of emerging product and technology trends in the industry.
• Leads a team responsible for translating innovative concepts or designs into new or improved products, product lines or experiences. Recognizes, anticipates and resolves operational and process problems that arise. Presents initiatives to gain management buy-in.
• Evaluates potential product development or experience projects for feasibility and value and ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery, and other internal service partners.
• Participates in client-facing and external stakeholder activities throughout the product lifecycle.
• Adheres to company-defined risk appetite as part of the first line of defense. Evaluates product for risk management, compliance and audit requirements.
• Manages, motivates and develops the performance of the Product Development Management team and key contributors including managing the performance evaluation process.
• Identifies talent gaps in team and staff appropriately.
• Plan and lead design thinking workshops that drive understanding of requirements from the PNC’s users and clients

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager