Product Manager 2 - Carrier Management System (Hybrid - Seattle)

About the position

The Product Manager 2 for the Carrier Management System (CMS) is a key member of the Supply Chain Product Management team, responsible for developing and executing a strategic roadmap to enhance carrier operations, optimize transportation efficiency, and improve the overall delivery experience. This role will work cross-functionally with fulfillment operations, transportations, engineering, data science, 3rd party vendors and finance teams to ensure seamless carrier integrations, real-time tracking capabilities, and improved decision-making through data insights.

Responsibilities

• Define and drive the Carrier Management System roadmap, ensuring alignment with business goals and logistics strategy.
• Partner with transportation, operations, and engineering teams to develop and implement scalable carrier management solutions.
• Drive execution by managing backlog, defining user stories, and ensuring successful feature delivery.
• Collaborate with finance and business stakeholders to assess value realization and cost savings.
• Monitor KPIs to identify improvement opportunities and address performance degradation.
• Lead end-to-end product lifecycle, from discovery to post-launch validation.
• Collaborate with UX, Engineering, and Research teams to design features that meet user and business needs.
• Define requirements through wireframes, process flows, user stories, and acceptance criteria.
• Ensure feature objectives are maintained during development by partnering closely with Engineering.
• Build relationships with Engineering, Operations, Research teams to align priorities and resolve dependencies.
• Communicate progress and results to stakeholders at all levels, including executive leadership.
• Support incident triage and system health initiatives to maintain platform performance.
• Design A/B testing plans and analyze results to refine features.
• Execute launch strategies, including UAT, change management, and post-launch validation.
• Drive adoption through effective communication and training programs.

Requirements

• 4+ years of product management experience, preferably in supply chain, logistics, or transportation.
• Bachelors Degree in Information Technology, Computer Science, Data Science or related experience required.
• Proven ability to define/optimize processes and leverage data for decision-making.
• Basic technical proficiency (Agile methodologies, APIs, system integrations).
• Strong analytical skills with experience in KPI development and monitoring.
• Exceptional communication and stakeholder management skills.
• Ability to thrive in ambiguity and manage competing priorities.

Nice-to-haves

• Experience with carrier management systems (CMS) or transportation operations.
• Familiarity with data governance and IoT technologies.
• MBA or advanced certification in Product Management (e.g., CSPO).

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources