Product Manager – Compliance / Commercial Messaging

About the position

T-Mobile is seeking a visionary Product Manager – Compliance/Commercial Messaging to lead the development of enterprise-grade tools that ensure our messaging platforms remain secure, trusted, and compliant. This is not your traditional product role—we’re looking for someone who thrives at the intersection of technology, legal risk, data governance, and innovation. This role is ideal for a product leader who is equally comfortable translating complex regulatory requirements into intuitive, scalable products and diving into technical conversations around architecture, automation, and data. You’ll be empowered to build solutions that not only detect and prevent abuse and fraud but also strengthen T-Mobile’s position as a customer-first, regulation-resilient organization.

Responsibilities

• Define and own the end-to-end product roadmap for compliance tooling across T-Mobile’s Commercial Messaging platforms.
• Identify and prioritize opportunities by combining customer difficulties, regulatory pressures, legal insights, and technical feasibility.
• Stay ahead of emerging legislation, privacy requirements, and communication governance standards.
• Shape the long-term strategy for automation, proactive monitoring, and real-time enforcement tools.
• Translate sophisticated compliance and legal concepts into scalable product features and workflows.
• Drive Agile execution—crafting epics, user stories, and functional requirements that enable timely, quality software delivery.
• Partner with engineering, DevOps, and architecture teams to build resilient systems with minimal technical debt and maximum auditability.
• Ensure efficient backlog prioritization, story grooming, and alignment across multiple Agile teams.
• Design proactive fraud detection and misuse prevention mechanisms—such as pattern analysis, rule-based alerts, and AI/ML integration.
• Launch tools that enforce compliant behavior while preserving great user experiences.
• Monitor platform use for risky or anomalous behavior, and develop interventions in partnership with security and legal teams.
• Act as a bridge between legal, compliance, engineering, security, operations, and product leadership.
• Translate stakeholder needs into clear product requirements, fostering collaboration and transparency.
• Represent product priorities and trade-offs to cross-functional partners with clarity and influence.
• Define and own product KPIs—such as adoption, accuracy, time-to-detection, and regulatory risk reduction.
• Use real-time analytics tools (e.g., Tableau, SQL) to inform continuous improvement.
• Incorporate Voice of the Customer (VOC) insights and post-launch feedback to refine product offerings.

Requirements

• 5+ years of proven experience in Product Management, ideally within compliance, risk, messaging, or enterprise platform domains.
• Proven success managing product lifecycle in an Agile/Scrum environment with deep knowledge of Agile tools and rituals.
• Excellent communication skills—able to translate between legal, technical, and business audiences.
• Fluent with analytical tools (e.g., SQL, Tableau, SAS, SPSS) and confident in data-driven decision making.
• Strong understanding of data protection, fraud prevention, and compliance frameworks (e.g., TCPA, GDPR, CCPA).
• Ability to influence across all levels, from engineers to executives, and rally cross-functional teams toward a shared goal.

Nice-to-haves

• CSPO, CSM, or PMI-ACP certifications.

Benefits

• Medical, dental and vision insurance.
• Flexible spending account.
• 401(k).
• Employee stock grants.
• Employee stock purchase plan.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service & home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.