Product Manager, Consumer, User Activation & Support (Remote)

Jobgether

116d • $122,500 - $204,100

About The Position

We are seeking an experienced Product Manager to drive the strategy and development of consumer-facing activation and support experiences. This role focuses on enhancing onboarding, education, account management, and in-app support, ensuring users engage effectively and gain confidence in their experience. You will collaborate with cross-functional teams including design, engineering, clinical, marketing, and customer support to translate insights from user behavior and feedback into actionable product strategies. The ideal candidate is data-driven, user-focused, and thrives in fast-paced, innovative environments, leading initiatives from conception to commercialization while continuously optimizing engagement and satisfaction.

Requirements

• Bachelor’s degree in a relevant field; advanced degree preferred for senior-level candidates.
• 8–12 years of experience in product management for consumer-facing apps; experience in onboarding, user education, or in-app support is a strong plus.
• Proven ability to lead cross-functional teams through the full product lifecycle.
• Data-driven mindset with strong analytical and problem-solving skills.
• Excellent communication, collaboration, and stakeholder management abilities.
• Familiarity with agile development methodologies and tools such as Jira, Figma, and product analytics platforms.
• Experience in digital health, especially with regulated medical products, is a plus.
• Deep empathy for users and passion for creating intuitive, engaging experiences.

Responsibilities

• Define and execute a strategic vision for user activation and ongoing support, aligning with company growth objectives.
• Evaluate and analyze user behavior, feedback, and support data to identify friction points, gaps, and opportunities for improvement.
• Collaborate with cross-functional teams to design, implement, and launch onboarding, education, and in-app support features.
• Own the end-to-end product lifecycle, including discovery, requirements gathering, development, launch, and iteration.
• Partner with analytics and research teams to establish success metrics and continuously optimize the user journey.
• Stay informed on industry trends and best practices to drive innovation in digital health and consumer engagement.

Benefits

• Competitive salary range: $122,500 – $204,100.
• Comprehensive benefits package including health insurance, 401K, and stock purchase options.
• Flexible work arrangements: remote, hybrid, or home office.
• Professional development opportunities, including in-house learning programs and tuition reimbursement.
• Exposure to innovative consumer health technology with a global impact.
• Supportive and inclusive work culture that values collaboration and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees