About the position
At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft's Mapping team builds and operates a mapping platform that powers Rideshare-specific experiences - everything from offering Riders accurate pricing and ETAs to navigating Drivers safely and efficiently from pickup to dropoff. This role is focused on the critical interface between Mapping and Marketplace, where billions of API calls daily to Mapping services power every aspect of our realtime marketplace that dynamically matches riders and drivers 24/7. In this role you will dive into driver pay and rider pricing, understanding the nuances of how routing, ETAs, and regional tolls impact these financial levers and partner with Driver and Rider teams to reimagine how our users engage with these Mapping-powered inputs. You will immerse yourself in data to discern the many ways location data is used (and misused) throughout the ride journey and collaborate with our internal Integrity teams to launch features that creatively combat abuse and location fraud on the Lyft platform. You will design and launch features that bring together dependencies across multiple Mapping subteams including Map Data, Localization, Routing, and ETA. You will become an expert at using our internal Map Tooling and verbatim driver/rider feedback to derive customer insights and translate those into product roadmaps. And most importantly you are customer obsessed and excited about understanding how our product works from the inside out but also from the outside in by dogfooding the product as a Lyft Rider and a Lyft Driver. In this role on the Mapping team, you will tackle all of these challenges and more, with end to end ownership over a wide range of Mapping/Marketplace experiences from data quality to backend services to frontend app UX. This role has the potential to positively impact millions of Riders and Drivers every day by ensuring a seamless and safe ride experience for every ride.
Responsibilities
- Build deep customer empathy for the Rideshare experience of both riders and drivers - through user research, data analysis, and real-world usage of the Lyft platform
- Understand Lyft's strategic and competitive position. Set your team's goals and success metrics that align with Lyft's mission and drive maximum impact based on data analysis, market research and usability studies
- Build a product roadmap to achieve your goals and lead a core team of engineers, designers, data scientists, and marketers to execute on it
- Clearly communicate roadmaps, priorities, experiments, and decisions across a wide spectrum of audiences from partner teams to executive levels
- Completely own your team's products - existing or new - from ideation, through development, launch, growth, and maintenance
Requirements
- 4+ years of product management experience, ideally consumer-facing
- Demonstrated experience using data-driven insights and user research to build better products
- Have shipped products in deeply technical & analytical domains - able to use data and experimentation to guide a large cross-functional team towards a long-term vision
- Prior experience or training in technical roles (including data science or software development) is a strong plus
- Prior experience in mapping, routing, logistics, or gig economy industries is a strong plus
- Be detail-oriented and able to dive deep into complex technical concepts, but also abstract them to executive stakeholders
- Strong communication skills and intuition for communication strategy at every level -- within teams, within the company, to users; and to the company leadership
- Ability to conceptualize, manage and prioritize multiple projects for stakeholder
Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
