Product Manager, Operations (Payments & Loans)

Together Credit Union • Saint Louis, MO

19h • Hybrid

About The Position

The product manager is responsible for driving the product and business planning processes for cross-functional teams within the organization to expand and develop a primary product/solutions portfolio. This position is responsible for analyzing member needs, current market trends, and potential partnerships to aid in the implementation of effective product management strategies

Requirements

• Minimum of 5 years of related professional experience
• College degree in related field preferred
• Strong understanding of retail and small business banking, credit union operations, and member experience.
• Experience with product positioning, product and program innovation, channel, and consumer engagement.
• Strong knowledge of financial payments space, including credit and debit card, processors and PIN networks, stable coin, FedNow, payments hubs, fintechs, etc.
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills with the ability to develop and deliver presentations/communications that achieve maximum impact.
• Ability to navigate at all levels within the organization.
• Ability to have strong influence skills and can effectively build a business case and develop a successful recommendation for buy-in.
• Proven ability to analyze performance, research, financials, and competitive data to drive strategic and tactical recommendations.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Strong attention to detail in a fast-moving environment.
• Ability to exercise discretion on confidential matters.

Responsibilities

• Drives the execution of all processes in the consumer and business loan and payments (cards, money movement) product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements, roadmap development, product launch, and ongoing product experience.
• Assesses current competitor offerings and seeks opportunities for differentiation.
• Gathers member and consumer insights and clearly defines problems to solve.
• Collaborates with cross functional teams to identify product and experience opportunities and build associated plans to address.
• Ideates solutions for Credit Union existing and potential members.
• Identifies and socializes performance trends, and defines product objectives for effective marketing communications, pricing, and placement.
• Collaborates with Legal, Risk, Compliance, Marketing, IT and Operations teams in development, quality assurance, release of product, resource balancing, and problem resolution to ensure organizational success.
• Manages operational risks to deliver satisfactory regulatory and internal audits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager