Product Manager, Product Platform - Mountain View
About The Position
Otter is building the digital infrastructure for better food. Restaurants today face a world where off-premise demand is growing faster than the tools built to support it. We help operators simplify complexity, grow their business, and deliver great experiences to every guest – wherever they are. Our platform empowers food businesses of all sizes, from local heroes to regional chains and global enterprises. With Otter, restaurants can focus on what they do best: serving delicious food to their customers. And as they thrive, we’re helping make better food more accessible, reliable, and affordable for everyone. As Product Manager for Product Platform, you’ll own the shared components and services that power Otter’s “operating system” – the foundations every product team builds on. You will:
Requirements
- 5+ years of product management experience or equivalent.
- Proven ability to ship and scale platform or shared services that support multiple products and teams.
- Strong technical understanding of APIs, authentication/SSO, permissions, and distributed systems; able to engage deeply with engineering.
- Data-driven decision maker with proficiency in SQL and analytics tools.
- Strong written and verbal communication skills; able to make technical concepts clear for executive and cross-functional audiences.
Responsibilities
- Drive the roadmap for user identity and access management, including authentication, roles and permissions, SSO, and enterprise-grade security.
- Scale customer communications across SMS, email, and notifications – ensuring reliability, redundancy, and actionable analytics for both diner-facing and operator-facing flows.
- Lead improvements to Otter’s platform experience, from navigation and shared UI components to shell performance and API reliability.
- Build and evolve internal support tooling, including agent workflows, AI-enabled support, CSAT/feedback collection, and logging.
- Partner with engineering, design, and security to deliver performant, reliable, and reusable platform services that accelerate all of Otter’s product teams.
Benefits
- Medical, dental, and vision insurance (multiple plans, incl. HSA options)
- Company-paid life and disability insurance (short- and long-term)
- Voluntary insurance: accident, critical illness, hospital indemnity
- Optional supplemental life insurance for self, spouse, and children
- Pet insurance discount
- 401(k)
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
