ServiceTitan-posted 2 days ago
$113,100 - $151,300/Yr
Entry Level

Ready to be a Titan? ServiceTitan has ambitions to become the “Operating System of the Trades”. We spend every day trying to deliver the best experience possible to the hard working professionals of the Trades (HVAC, Plumbing, Electrical, etc.). We are looking for a Product Manager to join our Real-Time Communications team. This is a unique opportunity to impact the voice, messaging, and email communication tools that power critical interactions between ServiceTitan’s customers and their clients. As a Product Manager for Real-Time Communications (RTC), you will own and scale transactional email and messaging products that power critical customer communications. You’ll focus on feature delivery, email deliverability, compliance, and reliability while ensuring our email platform meets evolving customer needs. This role is ideal for a developing product manager with strong technical aptitude, customer empathy, and an eagerness to grow into broader product ownership.

  • Own a set of platform email and messaging features, ensuring deliverability, compliance, and customer impact.
  • Define and deliver features from start to finish with guidance, including bug fixes, enhancements, and compliance updates.
  • Conduct customer research, analyze usage patterns, and prioritize features that improve communication workflows.
  • Partner with engineering to scope and manage email-related API integrations, monitoring for reliability and performance.
  • Track compliance with CAN-SPAM and other email regulations, collaborating with legal and operations to ensure readiness.
  • Firm understanding of email authentication protocols (DKIM, SPF, DMARC, ARC, etc), IP and Domain reputation, bounce categorization, etc.
  • Write clear user stories and requirements that support squad-level planning and execution.
  • Support release activities including documentation, training, and internal enablement.
  • Analyze product metrics (e.g., delivery rates, engagement) to inform decisions and improve user outcomes.
  • Actively seek feedback and reviews from senior level product managers to accelerate learning and reduce repeated mistakes.
  • 2–4 years of product management, technical, or related experience; or Bachelor’s in CS, Engineering, Business, or related field.
  • Familiarity with RESTful APIs and SaaS platforms; experience with messaging or email infrastructure a plus.
  • Demonstrated ability to manage multiple priorities and deliver on commitments.
  • Strong organizational and collaboration skills; able to build relationships across teams.
  • Data-driven mindset with the ability to analyze metrics and translate them into product improvements.
  • Clear communicator who can adapt messaging to technical and non-technical audiences.
  • Flexible time off with ample learning and development opportunities.
  • Comprehensive onboarding program and leadership training.
  • Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
  • FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
  • Parental leave and support, up to $20k in fertility services, surrogacy, and adoption reimbursement.
  • On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk.
  • Pet insurance, legal advisory services, financial planning tools, and more.
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