Product Manager - Warehouse Management System

Staples Inc. • Framingham, MA

11h

About The Position

Our eCommerce team delivers customer-centric site experiences to position
Staples as a digital selling platform of choice. Our team ensures that our
mobile, desktop, and app platforms deliver the digital experience that our
customers expect.  We do this through customer insights, analytics, and testing
to build a strong innovation pipeline for the future and to bring products and
solutions to market seamlessly. We utilize online merchandising and campaigns
executed by both humans and automated tools to convert new and returning website
visitors into customers. We work end-to-end with our sales, merchandising,
finance, logistics, marketing, and technology teams to provide a world-class,
holistic digital experience, growing profitable results in a fun and rewarding
work environment. We are inclusive, customer-obsessed, and are looking for
well-rounded professionals with strong eCommerce business acumen to join our
team.

The Product Manager plays a critical role in shaping the future of our eCommerce
platforms. This individual is responsible for leveraging customer insights,
analytics, and market trends to define and prioritize product backlogs, ensuring
our mobile, desktop and app platforms deliver exceptional digital experiences.
This role collaborates closely with engineering teams to bring innovative
products and solutions to market, driving growth and enhancing customer
satisfaction.

Requirements

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, capable of working effectively with technical and non-technical teams.
• Agile and adaptable, with a proactive approach to addressing challenges and seizing opportunities.
• Leadership and mentorship capabilities, with a passion for fostering team growth and development.
• Deep product ownership in Warehouse Management Systems (WMS), including order lifecycle visibility, picking/packing workflows, inventory state changes, labeling, and carrier integrations across fulfillment centers and last‑mile delivery.
• Strong supply‑chain domain fluency, with experience  building and launching warehousing or other operational products (inbound, outbound, receiving, exception workflows).
• Data‑driven; leverage data to prioritize roadmaps and solve problems in complex fulfillment environments. Skilled at combining data across various sources to diagnose issues, assess impacts, and inform product decisions across dependent systems.
• Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.
• 5+ years of related experience in product management, with a focus on eCommerce or digital products.
• Manage the end-to-end lifecycle of digital products from conception through development, launch, and iteration
• Comprehensive understanding and practical application of Agile methodologies, tools, and systems

Nice To Haves

• Master’s degree in a related field
• Professional certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), SAFe Agilist, or PMI Agile Certified Practitioner (PMI-ACP)) or product management certifications (e.g., AIPMM Certified Product Manager)
• Experience in the specific industry (e.g. B2B, supply chain, office supplies)
• Experience with WMS platforms and fulfillment technology ecosystems, including supporting or integrating with third‑party solutions (e.g., Manhattan).
• Exposure to physical‑digital systems such as robotics, automation, or handheld/mobile warehouse applications, with an understanding of how hardware constraints impact software development, testing, and experimentation.
• Proven ability to manage external vendors and platform dependencies, including navigating “black‑box” systems, build‑vs‑buy decisions, and ROI tradeoffs in supply‑chain technology investments.

Responsibilities

• Collaborate with leadership to define the product vision and align it with the overarching business and digital strategy.
• Own the product backlog, meticulously managing and prioritizing user stories, bugs and tasks based on strategic business goals, customer value, and team capacity. 
• Serve as the key point of contact between the development team and stakeholders. 
• Craft detailed user stories and acceptance criteria to guide the development process. 
• Champion a mindset of continuous improvement, encouraging the team to experiment with new ideas and approaches to solve customer problems.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level