About the position
At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance. As a pivotal leader within our team, you will spearhead the implementation of innovative and existing products and services within our work ecosystem. By harnessing user data and insights, you will reimagine our work environment to craft exceptional experiences that enhance collaboration and boost productivity. Your responsibilities will include developing processes for the continuous implementation, enhancement, and maintenance of our products. In this role, you will design testing plans, collaborate with development teams, and maintain a product roadmap informed by pilot outcomes and strategic objectives.
Responsibilities
- Research and advise on design strategy for new workplace solutions and innovations, contributing to the overall product strategy
- Review the implementation process for new products, ensuring all necessary resources and support are in place
- Document product testing processes, outcomes, and lessons learned to incorporate into product model strategy and implementation process for new products
- Identify opportunities for product improvements through user feedback, to understand their experiences and identify areas for enhancement
- Advise on the product lifecycle of workplace solutions and ongoing maintenance
- Advise on and ensure product strategy is in alignment with business objectives
- Drive communication plans with leadership, stakeholders, and user community to ensure alignment
- Define measures of success, collect, and analyze data from product pilots to evaluate performance across all products and services
- Collaborate on organization-wide product assessment strategy and refined portfolio recommendations based on pilot outcomes
Requirements
- 6 years of experience
- Bachelor degree or equivalent
- Translation of workplace pilot outcomes into tangible roadmap to align across partner teams and stakeholders
- Documentation of pilot processes, outcomes, and lessons learned into usable standards and playbooks
- Gathering UX research to drive overall strategy and feature prioritization
- Analysis of pilot data to assess the effectiveness of new products or features to make data-driven recommendations
- Strong background in design thinking and user-centered design principles to facilitate user workshops, product requirements, and product assessment
- Communications planning across multiple cross-functional teams, stakeholders, and levels to drive product implementation and delivery
- Risk mitigation and contingency planning strategies to address potential issues throughout pilots and product lifecycle
- Strong executive communication and storytelling
Benefits
- Flexible hybrid work environment
- Office space for in-person work if desired
