Product Manager - Flexible Location

UPS•Parsippany, NJ

1d•Remote

About The Position

Analyzes business systems, processes, and related data to determine how solutions can be engineered to provide new or improved business capabilities and/or processes. Acts as a member of a product team responsible for the translation of business terms and processes into technical requirements, specifications, and/or acceptance criteria. Function as a proxy product owner and subject matter expert for their various business domains. Core competencies included requirements engineering, requirements elicitation, processes modeling, and workshop facilitation. Prepares communications and makes presentations on system enhancements and/or alternatives. Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education and experience within a field. May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise. Particularly at higher levels, sophisticated subject matter expertise is a requirement for success. Applies working knowledge and experience in own job discipline. Continues to broaden capabilities and understanding of the company, processes and customers. Solves problems in straightforward situations by analyzing possible solutions using experience, judgment, and precedents. Impacts quality of own work and the work of others on the team. Performs a range of assignments with a moderate level of guidance and direction. Strategy Development and Implementation Analyzes financial and market situations and participates in the creation of a business case or part of a business strategy. Applies/integrates the business strategy to work of own team, understanding the main goals of the organization. Analyzes data to provide information to stakeholders on strategic issues; provides information to facilitate the calculation of the ROI. Stakeholder Engagement Identifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to business partner. Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results. Develops trust and influence among key business partners. Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed. Process Improvement Assesses bottlenecks in work processes within teams to streamline and simplify workflow. Coordinates with team members to execute new ideas or approaches and achieve process improvement goals. Compiles data and analyzes the impact of process changes. Technical Communication/Presentation Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions. Creates clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages). Considers and understands the audience’s specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language. Building a Business Case Articulates the presenting business issue impacting own team and helps develop the rationale for addressing it (e.g., impact on customer satisfaction scores or team revenues). Assists in the identification and analysis (e.g., cost/benefit, risk) of potential solutions to address the business need. Helps determine the recommended solution, documenting the business case for change and sharing with team leadership. Project Management Develops project plans, defines timeframe, and prioritizes tasks to achieve project milestones and deliver intended objectives. Identifies the type of resources required to support a project, and makes recommendations for specific people, technology, partners, etc. Monitors progress to meet project milestones, timelines, specifications and requirements.

Requirements

Experience with SQL, Power BI and data analytics - Required
Critical thinking/analysis skills with ability to understand complex business problems
Understands the application of technology to solve business problems
Ability to learn new systems and keep up with existing systems as they evolve
Effective communicator, both written and verbal
Possesses strong analytical and quantitative skills
Able to work flexible hours, including nights and weekends
Available to travel occasionally, domestically and internationally
Bachelor’s degree or equivalent job experience in Engineering field, Computer Science or other technology-focused discipline - Required

Nice To Haves

Experience with Lean/SAFe/Agile and Azure DevOps (ADO) framework - Preferred
Experience with Google Cloud Platform and Big Query - Preferred
Experience with various UPS data - Preferred

Responsibilities

Develops business cases to ensure projects are aligned with UPS's corporate strategy
Performs cost-benefit analysis to ensure effective use of UPS resources for maximum ROI
Works with stakeholders to ensure clarity on project scope and requirements
Works with development teams to accurately determine project cost and schedule
Conducts meetings with stakeholders to provide updates on projects and project statuses
Develops and executes test scripts to ensure applications meet business needs
Maintains application documentation to ensure user guides are current and user-friendly
Develops training material on new/updated systems and trains management and end users
Probes, isolates, and troubleshoots business and/or operational problems for supported application
Develop/Create and maintain the backlog for the developing, support and enhancement of the application using the agile principles
Review of functional design documentation to understand how the applications will be design and perform
Work side by side with IT and OTE on technical requirements
Monitor and validate all applications are functioning as designed in a production environment
Researching standards that apply to the program
First point of contact for the business for all system support issues and questions