Product Operations Analyst

Fleet Data Centers • Denver, CO

28d • $60,000 - $90,000

About The Position

The Product Operations Analyst is a key member of the Product Management team, responsible for supporting the operationalization of data center products across their full lifecycle - from concept and launch through scale and optimization. This role is responsible for translating customer requirements and commercial commitments into repeatable product standards, operational processes, and reportable metrics. This is a highly cross-functional role ideal for someone who thrives in ambiguity and start-up culture, enjoys building processes, systems, and tooling from scratch, and wants exposure to a broad range of functional business areas. This position demands a detail-oriented, self-starting approach with a strong ability to translate product decisions into execution.

Requirements

• Bachelor’s Degree in Business, Engineering, Finance, or a related field
• 3+ years of experience in product operations or management, business analysis or a related role
• 2+ years of experience working in the data center industry
• 3+ years of experience in data analysis, reporting and visualization tools
• 3+ years of experience working with CRM, ERP, and provisioning/ticketing systems
• 3+ years of experience with Microsoft Office

Nice To Haves

• Experience in a start-up and/or rapidly scaling company a plus
• Exposure to hyperscale customers
• Project or program management experience
• Excellent analytical acumen with proven ability to translate complex data into clear, actionable recommendations and decisions, assess risk, and proactively recognize opportunities for organizational improvement
• Exceptional written and verbal communication skills

Responsibilities

• Map, analyze, and optimize end-to-end operational workflows related to the product, from marketing and sales inquiry to provisioning and steady state operations
• Coordinate documentation and reporting for lease commitment registers by managing stakeholder inputs, ensuring contractual obligations are accurately tracked
• Support the definition and maintenance of standardized data center product offerings
• Develop and maintain internal knowledge bases, playbooks, and training materials focusing on product specifications, configurations, and market positioning
• Translate customer requirements into internal product, design, and operational specifications
• Identify gaps and requirements for new tools or integrations within systems platform to improve operational efficiency, data integrity, and customer service
• Develop and maintain dashboards, reporting, and analytics to measure product performance, timelines, and operational Key Performance Indicators (KPIs)
• Provide organization with actionable insights derived from operational data, customer feedback, and usage patterns to inform product roadmap prioritization
• Support launch readiness for new data center sites, assets, or customer deployments
• Support customer-facing engagements with product positioning, technical specifications, and associated collateral

Benefits

• competitive compensation
• comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance
• a 401K program
• standard paid holidays
• unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level