Product Operations Associate, Air Defense

Anduril Industries•Irvine, CA

14h•$77,000 - $102,000

About The Position

As a Product Operations Associate on the Air Defense team, your mission is to do whatever it takes to maintain the health of our deployed Air Defense technology. You will be responsible for identifying, triaging, escalating, and managing resolution of all incidents across our deployed fleet of systems. You should have an aptitude for debugging and an appetite for real-time response, rapid resolution, and root-causing complex issues on electromechanical systems. If you are passionate about ground-breaking technology, contributing to the national security mission, interacting alongside professionals that span a wide-range of disciplines, and providing best-in-class product operations oversight, Anduril is interested in speaking with you.

Requirements

Demonstrated experience as a self-starter, able to find and resolve issues on your own.
Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
Proven ability to master a technical system and support it in production operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.
Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
Confident with navigating ambiguity and crafting new ways of doing things.
Excellent written, visual, and verbal communication skills.
Must be able to obtain and hold a U.S. security clearance; Holding clearances or Background Investigations in the past a plus.

Nice To Haves

Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira.
Experience with on-call support operations and working in limited risk tolerance production environments.
Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization.
Government agency experience preferred.
Willingness to work non-standard hours and weekends as needed.
1+ year of customer/technical support experience with a focus on final-tier customer concern support.
Defense and/or STEM background.

Responsibilities

Sustain Anduril’s Air Defense deployments by combining an understanding of our customers’ missions with deep knowledge of our products and integrations.
Triage, diagnose and conduct root cause analysis of product incidents; drive post-mortem actions including providing status visibility through resolution.
Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation.
Consistently assess and ratchet up the quality of the fleet’s observability and telemetry in partnership with product teams.
Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users.
Support Anduril’s global customers through proactive communications and detail-oriented execution.
Perform maintenance on Anduril hardware through use of Linux command line function.

Benefits

Healthcare Benefits
US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you.
UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents.
IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.
Additional Benefits
Income Protection: Anduril covers life and disability insurance for all employees.
Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
Professional Development: Annual reimbursement for professional development
Commuter Benefits: Company-funded commuter benefits based on your region.
Relocation Assistance: Available depending on role eligibility.
Retirement Savings Plan
US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
UK & IE Roles: Pension plan with employer match.
AUS Roles: Superannuation plan.