About the position
We are seeking a high-output and technically-minded problem solver who will keep our product running smoothly and our customers happy. You’ll take ownership across deployment and customer onboarding, troubleshooting and ongoing support, customer success, all while working with our engineers to make our product better. If you’re dependable, detail-oriented, and thrive solving customer issues, we’d love to hear from you. From day one, you’ll be hands-on: supporting new customer onboarding, resolving live issues, and collaborating closely with engineering to improve our platform. You’ll become a key member of our small NYC team, working directly with founders, engineers, and customers. If a process is broken, unclear, or missing entirely - you’ll help fix it. As we grow, there will be opportunities to take on broader responsibilities across product, customer success, and internal operations. If you’re someone who thrives in a fast-moving environment and loves making things work better - especially in a customer-facing context - this is the role for you.
Responsibilities
- Deploy new customers: coordinate and implement deployments, including defining and detailing customer requirements, configuring our product to meet those needs, then testing and validating as required to get our customers live.
- Support existing customers: respond to and resolve technical issues to keep things running smoothly.
- Improve our operations: help us run a tighter ship by refining our tools and internal workflows.
- Shape the product: surface recurring issues or feature gaps to inform what we build.
Requirements
- Operations generalists with technical and/or customer-facing experience in startups or professional services/consulting.
- Support engineers or technical customer operations professionals with experience in fixing customers’ urgent issues.
- Technical product managers looking to move into a more hands-on and technical role.
Nice-to-haves
- Highly productive and thrive in fast-paced, high-output environments.
- Technically inclined with confidence in working with data and understanding technical systems.
- Natural problem-solver who is resourceful and persistent.
- Detail-oriented and dependable.
- Clear communicator who explains things clearly and concisely.
Benefits
- Competitive compensation, including equity.
- Based full-time, and in-person in our NYC office, with occasional travel to customers and company retreats.
- Your choice of top-of-the-line equipment to fit out your desk in our office.
- Competitive benefits package: health, dental, vision with partial coverage for dependents; 401K; uncapped PTO; parental leave.
- Free mental health support via Spill - on-demand access to therapy.
- Weekly company lunches (always inclusive and vegan-friendly).
