Product Operations Lead

Castor

5d • Remote

About The Position

As the Product Operations Lead, your mission is to be our product automation architect, turning manual, time-consuming administrative tasks into seamless, intelligent workflows. You will focus on the distribution of information rather than the content of a roadmap, bridging the gap between systems like Jira, Zendesk, and Confluence. Whether it’s automating the flow of a meeting transcript into a Jira ticket or ensuring release notes are distributed beautifully and automatically to the right clients, your goal is to remove the admin heavy lift.
We want a lead who is motivated to automate themselves out of these administrative tasks; as you successfully streamline these operations, your role will naturally evolve, allowing you to dedicate increasing time and focus to core Product Management and strategy.

Requirements

• 1-3 years in a technical role (ie. Solution architect, data analysis, or automation engineering)
• Proven experience or a strong portfolio of building workflows and automating manual processes
• Hands-on experience using LLMs (like GPT or Claude) and low-code or no-code tools to solve business problems
• A clear understanding of how to connect platforms (e.g., using APIs or scripts) to move data between tools like Jira, Zendesk, and Confluence
• The ability to walk through a complex system design or workflow and map out every step clearly on a board

Benefits

• Guaranteed annual 'happy holidays' bonus
• Employee Stock Option Plan
• Learning & Development Budget to support your growth
• Unlimited annual leave (25 days minimum)
• A fully remote role, with support for your home office set-up
• A flexible working schedule: nobody is tracking your time except you, we focus on output and delivery
• A great work-life balance
• Quarterly downtime weeks, well-being workshops, sleeping courses (for you and for new-borns) access to Open Up, virtual company events and celebrations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed