Product Operations Manager
About The Position
Loft is searching for a Product Operations Manager to help us raise the bar for how we develop new features for our products. The Product Operations team connects strategy to execution by creating alignment up, down, and across the company. Youâll work closely with the Product Managers, product engineering teams, and solutions teams to define how we build things efficiently. The ideal candidate will be hands-on and have experience building and operationalizing end-to-end product processes. Youâll bring an excitement for Loftâs mission, a commitment to quality, and a track record of establishing relationships across teams.
Requirements
- Fluency in English
- 5+ years of experience, with a proven track record of building processes and programs from 0 to 1 and scaling them thoughtfully
- Experience in product management or working closely with product teams
- A bias for action and autonomy in your day-to-day work
- Proficient using and configuring Atlassian systems (Jira and Confluence)
- Knowledge of both hardware and software development lifecycles
- Willing to travel to other Loft offices
Nice To Haves
- Experience in a technical domain: engineering, software development, or tech
- Professional exposure to international teams working across time zones
Responsibilities
- Establish consistency in our tooling, processes, and automation to enhance the product development lifecycle.
- Support product and program planning that relies on multi-team and multi-product line development; partner with technical program managers to define and execute processes tailored to their teams.
- Work across teams to develop processes and standards for tracking how implementation work contributes to Loftâs overall Product roadmap.
- Develop and manage the process for communicating Product requirements to the teams responsible for implementation.
- Develop the models, analytics, and reports we need to see insights about our product development processes to support quarterly and yearly planning.
- Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions.
- Own the feature request and feedback management process: intake, triage, tracking, and resolution across Product, Engineering, Sales, Support, and CS.
Benefits
- 100% company-paid medical, dental, and vision insurance option for employees and dependents
- Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
- 100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
- Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
- 401(k) plan and equity options
- Daily catered lunches and snacks
- International exposure to our team in France
- Fully paid parental leave; 14 weeks for primary caregiver and 10 weeks for secondary caregiver
- Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
- Off-sites and many social events and celebrations
- Relocation assistance when applicable
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
