Product Operations Manager

Majestic Photobooth•Nashville, TN

7d•$90,000 - $100,000

About The Position

We’re hiring a Product Operations Manager to ensure Majestic’s product ecosystem runs reliably, efficiently, and at a high standard. This role sits at the center of our product function. You’ll coordinate across engineering, field operations, CX, sales, and external partners to ensure product initiatives move from concept to deployment smoothly. You will lead product support operations, coordinate engineering workstreams, and drive execution across new product initiatives, feature releases, and operational improvements. This is an ideal role for a systems-minded operator who enjoys bridging technical teams with real-world operations to deliver reliable, scalable products. Majestic sits at the intersection of hardware, software, and real-world experiences. Our photobooths are physical products deployed in venues and events across the country. Each booth relies on a combination of hardware systems, software platforms, and operational workflows to function reliably in real-world environments. This role connects engineering, product development, and field operations to ensure our booths perform consistently and our product initiatives move from concept to deployment smoothly. If you enjoy solving complex operational puzzles and building systems that connect engineering to real-world execution, this role will be especially rewarding.

Requirements

5–10+ years of experience in product operations, program management, product delivery, or technical operations
Experience coordinating cross-functional product initiatives from concept through launch
Experience working with engineering teams and translating operational needs into product improvements
Experience managing complex projects with multiple stakeholders and dependencies
Experience improving operational workflows, documentation, and processes
Experience supporting or improving technical products used in real-world environments
Bachelor’s degree in Business, Engineering, Operations, Product Management, Industrial Design, or a related field or equivalent real-world experience.
Experience with tools such as: Project management tools (Asana, ClickUp, Monday, Jira, or similar) Documentation platforms (Notion, Confluence, or similar) Ticketing/support systems (Zendesk, Freshdesk, HubSpot, etc.) Collaboration tools (Slack, Google Workspace)
Systems-minded operator who can bridge engineering, operations, and real-world execution
Strong project management and organizational skills
Clear communicator across technical and non-technical teams
Ability to manage multiple priorities and complex initiatives
Strong problem-solving skills and a bias toward identifying root causes

Responsibilities

Product Support Leadership Lead and manage the Product Support team to ensure timely resolution of technical issues and system reliability Establish troubleshooting workflows, escalation protocols, and support standards Identify recurring issues and drive product improvements that reduce support volume Ensure field teams and support specialists have clear technical documentation and guidance
Engineering & Product Integration Coordinate product initiatives with engineering teams and external development partners Translate field insights and operational needs into actionable product improvements Support release readiness, testing coordination, and rollout planning Ensure engineering deliverables integrate smoothly into operational workflows
Product Development & Project Execution Manage the intake, prioritization, and execution of product-related initiatives Balance specialized customer requests with core product priorities Coordinate development timelines across internal teams and external partners Ensure projects move efficiently from concept through deployment
Product Documentation & Operational Readiness Establish and maintain documentation standards for product systems and workflows Ensure documentation exists for field operations, CX, training, and production Coordinate documentation updates alongside product releases
Roadmap Execution & Project Delivery Track milestones, dependencies, and blockers across product initiatives Maintain visibility into progress and communicate status to leadership Ensure product releases are operationally ready before launch
Cross-Functional Product Coordination Act as the primary intake point for product-related requests from Sales, CX, Operations, and Leadership Evaluate requests and align them with product priorities and roadmap execution Communicate timelines, feasibility, and decisions clearly to stakeholders