Product Operations Manager (Temp position)

Credible

4d•$50 - $50

About The Position

Credible is looking for a user-centric, data-driven, results-oriented Product Operations Manager to join our team to help us build a best-in-class operations experience for our organization. This is a great opportunity for you to join a growth-stage company and play a critical role in scaling our marketplace. Please note this is a temporary position.

Requirements

Exceptional problem solving and communication skills
Strong project management skills, and ability to own a roadmap end-to-end
Ability to use research, data, experience, and product instincts to identify the most impactful areas
Ability to understand how elements of complex systems interact and work collaboratively with engineers to evaluate cost/benefit tradeoffs of different approaches
4+ years of experience in Product Management or Product Operations working on consumer Internet or SaaS products, with a focus on internal or external customer experience
Bachelor's or Master's Degree
Experience with at least one of the following: Loan origination software Insurance technology Developing tools to manage complex customer or operational workflows
Experience working closely with product designers, managers and/or technical teams, such as software engineers, from concept through to execution
Experience working with internal stakeholders such as customer support and operations teams is ideal

Nice To Haves

Passion for creating exceptional user experiences that address real user needs
Strong problem solving skills with an ability to simplify the complex
Love optimizing workflows and processes; constantly looking for better ways to do things
Thrive on collaboration with other teams to accomplish shared goals
Resourceful and mindful; you move fast but don't break things
Possess a build-measure-learn iterative mindset

Responsibilities

Own and execute important aspects of the roadmap for building a best-in-class operations experience, positioning Credible as a highly efficient and scalable financial marketplace
Work with our operations team to systematically identify and prioritize opportunities to improve operational efficiency through development of internal tools and technology
Balance delivering short-term improvements to existing tools with driving the development of long-term revenue generating priorities
Focus on workflow and backend improvements to increase operational efficiency and drive conversion
Collaborate with our cross-vertical Product Management team to ensure rigorous systems design and balance UX with operations and systems needs
Work with our lending partners to continuously optimize our marketplace integrations according to their needs
Translate technical requirements from engineers or 3rd party APIs into digestible product workflows that can be leveraged during the design process
Develop testing strategies and think through edge case scenarios for all features