Product Operations Specialist

Kikoff • San Francisco, CA

1d • $85,000 - $110,000 • Hybrid

About The Position

The Product Operations Specialist will play a critical role in supporting Kikoff’s newest and most impactful product experiences. Reporting to the Product Operations Manager, you’ll be responsible for recurring operational tasks, hands-on product quality work, and early-stage user research to help surface insights that shape our roadmap.
This role is ideal for someone who values operational rigor, loves digging into details, and enjoys solving problems through structured investigation. You’ll work closely with Product, Engineering, and CX partners to keep our systems running smoothly and ensure our customers have a great experience.

Requirements

• 0–1 years of experience in operations, tech, customer support, product, or similar environments (internships, projects, or coursework welcome).
• Strong attention to detail and comfort performing accuracy-dependent, repeatable tasks.
• Experience identifying or diagnosing issues using structured problem-solving approaches.
• Strong written communication skills for documenting issues and collaborating with cross-functional partners.
• Organized, reliable, and comfortable owning day-to-day responsibilities that keep products and processes running smoothly.
• Curiosity for how products work under the hood and eagerness to learn technical debugging basics.

Nice To Haves

• Basic programming experience (SQL, Python, etc)

Responsibilities

• Perform daily/weekly/monthly business critical operational tasks with high accuracy and consistency.
• Support user research and interviews to help scope early product ideas and identify opportunities for improvement.
• Review and troubleshoot escalated customer issues, perform bug-bashing with product team, and dogfooding to uncover root causes and collaborating with Product/Engineering to ensure issues are resolved and product quality improves.
• Support Product, Engineering, and CX teams during product releases, ensuring smooth communication, quality checks, and validation support as needed.
• Document issues clearly and maintain organized operational workflows, contributing to shared team knowledge and repeatable processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed