Product Owner, Conversational Agents (AI Solutions)

About the position

We are seeking a highly experienced and motivated Product Owner to join our AI Solutions team within Operations & Technology. In this role, you will work on enterprise products and agents utilizing Generative AI to create impactful solutions in areas such as conversational agents, and insights and analytics. This role will involve strategic planning, hands-on execution, and leadership, ensuring that our products meet both organizational goals and stakeholder needs.

Responsibilities

• Collaborate with cross-functional teams and stakeholder community, including Program Management, Product, Engineering, Scrum, and leadership, to scope, develop, and implement GenAI products.
• Develop a deep understanding of stakeholder needs to define detailed, actionable requirements and write user stories for engineering work.
• Perform product testing to ensure functionality, accuracy, and performance as well as conduct demos.
• Own and maintain products, utilizing feedback to iterate and refine features continuously.
• Drive the execution of product roadmaps, ensuring alignment with strategic goals and long-range plans.
• Partner with internal and external stakeholders throughout the end-to-end GenAI use case lifecycle.
• Prepare and deliver decks, reports, metrics, recommendations, and other resources to stakeholders and executives.
• Stay informed on emerging AI, LLM, machine learning, and similar technologies as well as the latest vendor offerings.
• Contribute to identifying reusable enterprise GenAI patterns to streamline future implementations.
• Identify opportunities to enhance products, improve operational processes, and drive overall efficiency.

Requirements

• Bachelor's degree in computer science, Engineering, or a related field (or equivalent professional experience)
• 8+ years of related professional experience (e.g., experience in product management or development, ideally with a focus on AI)
• Excellent verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
• Proven experience as a Product Owner, preferably in managing LLM based Conversational agents.
• Exceptional product management, organizational skills, attention to detail, and the ability to manage multiple priorities effectively.
• Strong understanding of agile methodologies, UI/UX principles, and conversational AI technologies.

Nice-to-haves

• Strong collaboration skills and the ability to build relationships and foster partnerships across teams.
• Advanced technical, quantitative, analytical, research, and problem-solving skills.
• Self-starter with the ability to succeed in a fast-paced, evolving landscape.
• Familiarity with UI/UX principles and their application to product development.
• Experience with product management tools like Jira, Confluence, and Airtable.
• Proficiency with Lucidchart, Word, PowerPoint, Excel, and SharePoint.
• Experience in the Media & Entertainment industry.
• Knowledge of data governance, privacy and legal compliance, cyber security, and best practices in ethical AI.

Benefits

• Medical, dental and vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• A variety of other discounts and perks