Product Owner, Debit Cards

About the position

Own end-to-end delivery of key Debit card and Mobile Wallet (Debit & Credit) payment initiatives with a focus on Product Innovation, Digital Journeys with the aim to ensure delivery of capabilities within budgets/timelines while ensuring the best-in-class client experience. Lead new product development and enhancement of existing products/features for Debit Card and Mobile Wallet capabilities in-line with the overall group retail products strategy. Drive product and journey standardization for Debit Cards and Wallets globally. Monetize capabilities and develop analytics to track performance.

Responsibilities

• Oversee the entire product delivery lifecycle, including planning, execution, and monitoring of product development initiatives.
• Develop and manage detailed project plans, timelines, and resource allocation to ensure products are delivered on schedule and within budget.
• Identify potential risks and issues throughout the delivery process and implement mitigation strategies.
• Build and prioritize product backlog in terms of user stories to achieve business goals; continuously keep the backlog up to date.
• Facilitate communication and collaboration among Technology colleagues with the Hive Lead, Chapter Lead and other Product Owners in cross-squads responsible for related products to align on roadmaps, priorities and dependencies.
• Ensure high degree of stakeholder management to enable all requirements and deliverables are correctly understood, planning is up to date, priorities are reaffirmed, and stakeholder expectations are appropriately managed.
• Establish quality standards and benchmarks for product deliverables and ensure that all products meet those standards before launch.
• Understand card network and wallet digitalisation ecosystem, well abreast of key business metrics that drive successful debit card and wallet performance.
• Identify areas of improvements and implement changes to enhance product features, user experience and profitability.
• Monitor industry trends and regulatory changes to ensure products remain compliant and competitive.
• Work with markets for commercialization and monetization of the capabilities, helping to increase product adoption.
• Evaluate processes for optimisation of technical stack and automation of back-end processes for end-to-end Straight Through Processes.
• Proactively provide inputs into squad team evaluation and performance review on a regular basis.
• Work with Hive Lead, dynamically allocate resources within the squad and align with stakeholders based on squad backlogs, resource needs and expected delivery timeline.
• Define the set of necessary competences in the squad with Hive Lead / Chapter Lead, highlighting missing competencies and ensuring fulfilling these in timely manner.
• Maintain close partnership with cross functional teams including technology, legal, compliance, risk, local markets, card network partners etc in daily operations.
• Ensure that all delivery processes adhere to SCB's policy and regulatory requirements.
• Identify potential risks in the delivery processes and develop strategies to mitigate them.
• Stay updated on industry regulations and best practices related to card issuance and delivery.
• Ensure timely, and quality (error free) submissions, as needed for internal governance forums like QPRs / MPRs.
• Ensure that all the applicable and relevant standards and policies are duly met to ensure there are no regulatory / compliance lapses.
• Act as a governance leader promoting the highest levels of ethical conduct.
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Lead the country / business unit / function/team to achieve the outcomes set out in the Bank's Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Requirements

• At least 8-10 years of experience in a financial institution, preferably in Retail Clients / Retail Product & Project Management.
• Good understanding of debit card and wallets products, payment processing systems and financial drivers.
• PMP/Agile certification would be preferred.
• Excellent analytical, problem-solving, decision-making skills, meticulous and independent.
• Ability to deal with uncertainty situation and derive the best outcome to push forward the initiative progress.
• Strong understanding of payment schemes, network association, card regulations in APAC/AMEE region.
• Understanding of and delivery under Agile framework.
• Strong financial management capabilities: budget tracking, planning, forecast and variance explanations.
• Good interpersonal and communication skills: networking, negotiation and influencing.
• Positive attitude with the capability to work under pressure and deliver on multiple deadlines.

Nice-to-haves

• Business Acumen
• Business Analytics
• Agile way of working
• Digital Journeys
• Card and wallet ecosystem

Benefits

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies.