Product Owner II

About the position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Owner II within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia PA, Cleveland OH, New York NY, or Houston TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.

Responsibilities

• Collaborate across key functional areas of Retail Lending, including Product, Legal, Risk, Design, and Technology to scope and deliver change to the customer experience.
• Own and manage specific features or capabilities of the Credit Card digital experience.
• Ideate front and back-end solutions to meet and exceed Credit Card business objectives and customer expectations.
• Support the maintenance and communication of the delivery roadmap.
• Use customer feedback, analytics, and competitive research to recommend enhancements or improvements to the user experience.
• Help drive requirements for and participate in testing and validation to ensure intended experience is being delivered as expected.
• Monitor, investigate, and resolve bugs or incidents affecting owned features and capabilities.
• Maintain organized documentation and key artifacts (e.g., roadmap, business requirements, backlog).

Requirements

• Collaborative and effective communicator - Ability to work with a variety of teams and develop lasting working relationships of trust and shared success.
• Curious and customer-focused - Desires to understand and empathize with the customer experience.
• Organized and detail-oriented - Able to juggle multiple projects and efforts both large and small.
• Bias for action - Moves quickly and decisively when needed, especially in resolving issues.
• Comfortable with ambiguity or unknowns - Doesn't hesitate to ask questions and eager to dig into problems.
• Technical fluency - Understands and collaborates around key technology concepts (e.g., API integrations, system dependencies).

Nice-to-haves

• Accountability
• Customer Solutions
• Data Visualization
• Prioritization
• Scrum
• User Experience (UX) Design

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service