Product Owner

Actabl•Oldsmar, FL

About The Position

Hi, we’re Actabl. We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world. Our Valued Behaviors Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing. Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality. Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together. Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization. Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted. Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done. In this role you will: A Product Owner at Actabl provides the knowledge and expertise in a specific subject, business area, or technical area for a project or program. Defines procedures or standards, using the knowledge of what the right or best way to execute a task would be; and recommends procedural improvements. Develops performance objectives and determines acceptable performance levels. Comprehends the language, terms, and jargon in area of expertise; and understands required knowledge needed to determine effective decision-making being able to describe where inconsistencies, irregularities, or flaws may occur. Typical Functions: Assures area of expertise is clearly explained to others, and serves as liaison within a department or function for questions and problems within the area of expertise. Assures facts and details are correct so that the project or program's deliverables will meet the needs of appropriate parties. Supports the definition of processes and policies, supplies business rules and procedures, and communicates the contexts in which the rules, processes and polices are applied. Represents a business units' needs to the project team. Validates the requirements and deliverables that describe product(s) or service(s); tests the product(s) or service(s) near the end of the project or program, using and evaluating it for accuracy and usability; and provides feedback to the project team. Provides input for the design and construction of test cases and scenarios and may validate executed test results. Gives input into and executes user documentation and training materials. Guides others working on a project to ensure the content is accurate. Resolves issues relevant to project deliverable(s) within the area of expertise. Obtains or provides approval for changes to rules, processes, and policies. Other duties or functions may be assigned.

Requirements

1–3 years of experience in a Product Owner or similar role; experience working with SCRUM or Agile teams preferred.
Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
Proven analytical and problem-solving abilities in fast-paced environments.
Experience collaborating with Product, Engineering, and Quality teams in Agile software development settings.
Ability to translate customer-facing feedback into actionable product requirements.
Strong written and verbal communication skills.

Responsibilities

Serve as the subject-matter expert for assigned products, business processes, or technical domains, clearly communicating requirements and expectations to project teams.
Define, validate, and prioritize product requirements, ensuring deliverables meet stakeholder and customer needs.
Represent business unit needs to Product, Engineering, Quality, and cross-functional partners throughout the development lifecycle.
Validate product functionality near release, testing for accuracy, usability, and alignment with intended outcomes.
Partner with Customer Experience (CX) to incorporate voice-of-customer insights, feedback, and pain points into backlog prioritization.
Collaborate with Support teams to investigate escalated issues and identify recurring themes for product improvement.
Contribute to the creation of user documentation, training materials, and test scenarios.
Guide team members to ensure product content, workflows, and outputs are accurate and aligned to standards.
Resolve issues related to product deliverables within assigned areas of responsibility.
Recommend and obtain approvals for updates to business rules, processes, and policies.
Leverage AI tools and productivity software to improve efficiency, research quality, documentation, and workflow automation.
Perform additional duties as assigned to support business needs.