Ready to reimagine how millions of customers get help fast? Join us to lead two high-energy, high-impact agile squads building/enhancing AI-backed voice and digital self-service experiences that simplify and automate customer experiences across Claims and Service journeys, lower cost-to-serve, and provide top tier customer service. What makes this role exciting Big, meaningful impact: You’ll shape end-to-end experiences across Claims, Billing, Finance, and Service at scale. Modern tech + real-world outcomes: AI voice bots, smart routing, right-channeling to text, digital adoption and measurable results like higher containment, faster resolutions, and reduced handle time. Two squads, one mission: Get the opportunity to lead multiple squads focused on similar tech but work with a diverse set of stakeholders across the organization. Complex problems, elegant solutions: From hurricane event scalability to same-call task completion, you’ll turn data, design, and operations into customer wins.