About the position
This function is accountable to drive operational platform management across products and their related ecosystems. Operates in an agile operating model delivering agility at scale, innovation, operational efficiency, and regulatory compliance. Partners closely with customers (internal and external), the business line(s) and Agile teams to drive the evolution of the assigned product(s). Maintains and refines product backlog. Creates user stories and acceptance criteria and prioritizes all stories to ensure work focuses on those with maximum business value that align with product strategy. Acts as primary liaison between the business and Agile teams, ensuring the teams understand vision for the products. Works closely in a hands-on style with development team including addressing daily prioritization needs, providing real-time feedback and answering questions on an ongoing basis. Works with Product Management to set release dates, determine when sufficient value has been delivered to release to market, understand tradeoffs between schedule, scope and budget and communicates this information to the organization. Employs product management practices and tactics including customer research, data and analytics, and market research.
Responsibilities
- Establish and maintain product OKRs through stakeholder collaboration
- Create and manage product backlog features and epics within JIRA
- Lead product backlog prioritization to ensure delivery roadmap supports product OKRs
- Drive new product features and functionality across the organization and in partnership with key stakeholders
- Lead product demos to elicit feedback from stakeholders, users, and customers
- Handle critical, complex and enterprise initiatives to support advancement of product
- Collect and analyze product needs, industry research, and user feedback to recommend product enhancements
Requirements
- Bachelor's degree, or equivalent work experience
- Typically six or more years of related experience
Nice-to-haves
- Well-developed ability to collaboratively develop and evolve a product backlog
- Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
- Advanced understanding and demonstrated abilities in support of the Lean/Agile mindset
- Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams
- Well-developed verbal and written communication skills
- Proficient computer navigation skills
- Standard industry certifications such as SAFe, CSPO, or PSPO are preferred
- Payment products experience (e.g. Wires, ACH, RTP, Zelle)
- Expert verbal, written and presentation skills; must be able to effectively communicate and lead backlog discovery sessions amongst diverse, differing, competing, and/or conflicting perspectives/priorities
- Ability to analyze data to identify issues or opportunities with business and road map priorities
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Ability to exercise independent judgment to identify and resolve problems
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
