Product Policy –Policy Manager (Child Safety)

OpenAI • San Francisco, CA

2d • Hybrid

About The Position

The Product Policy team is responsible for the development, implementation, enforcement, and communication of the policies that govern use of OpenAI’s services, including ChatGPT, GPTs, the GPT store, Sora, and the OpenAI API. As a member of this team, you will be instrumental in developing policy approaches to best enable both innovative and responsible use of AI so that our groundbreaking technologies are truly used to benefit all people.
As a member of the Product Policy team, you will leverage an understanding of AI technology, consumer and developer products, as well as the policy landscape to help mitigate risks and ensure OpenAI’s products benefit all of humanity. This role will shape Product Policy’s approach on child safety related policies to support our growing investments in protecting children and young people across our platforms. This will include crafting policies with our partner teams to ensure the best possible user experiences with our tools and working closely with investigative, integrity, safety, and ops teams to detect and address misuse.
We’re looking for candidates with deep expertise in the child safety ecosystem — particularly as it relates to generative AI — who can partner closely with product and legal teams to shape responsible platform policy. Ideal candidates bring a strong understanding of the child safety and AI policy landscape and are able to translate that expertise into clear, practical guidance for product teams and company leadership. As OpenAI continues to scale, this role will play a key part in aligning diverse stakeholders across product, legal, research, global affairs, and communications to advance a coherent and trusted approach to child safety. Comfort navigating complexity and ambiguity is essential.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Requirements

• 4+ years of experience in child safety, trust & safety, policy, investigations, intelligence, or a related field, with exposure to how technology platforms manage child-related risks.
• Have specific & deep experience with product policy work to partner with technical teams and shape responsible product development.
• Possess excellent communication skills with demonstrated ability to communicate with product managers, engineers, researchers, and executives alike
• Are comfortable with ambiguity and enjoy going 0 to 1
• Are a creative thinker with an eye for opportunities to leverage data to inform policies
• Have an understanding of how government, enterprise, and other stakeholders think about child safety related policy issues

Responsibilities

• Develop and maintain child-safety policy frameworks that govern how OpenAI products are designed, launched, and operated, including safeguards against exploitation, grooming, harmful content, and other child-related risks.
• Partner cross-functionally with Product, User Ops, Legal, Safety, Integrity, Communications, and Global Affairs to align on risk posture, product launches, incident response, and external commitments.
• Translate policy into practice by creating clear implementation standards, enforcement protocols, and escalation paths that engineering, operations, and integrity teams can embed directly into product and trust & safety systems.
• Identify opportunities to leverage data to inform our policy work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed