About The Position

You are a proven leader with a passion for delivering high-quality products. Join our innovative team and help us ensure that our products meet and exceed the needs of our customers. As a Product Portfolio Operations manager for eCommerce Payments Products and Solutions, within the Merchant Services division of JPMorgan Payments, you are an expert in creating cross-product synergies. As a leader on the team, you leverage your advanced capabilities to innovate on cross product-line coordination, remove barriers to success, and create ways for teams to continuously innovate on solutions-focused products and product features.

Requirements

  • 5+ years of experience or equivalent expertise in program management or performance optimization
  • Proven ability to manage and implement operational effectiveness and portfolio management initiatives
  • Proven ability to operate within the product development life cycle and agile methodologies
  • Strong sense of ownership, initiative and accountability to join an ambitious fintech environment
  • Bridge-builder who can inspire confidence and between business & technical teams, and also across business units including product, analytics, finance, and other functions
  • Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to all levels of management
  • Bachelor’s degree
  • Experience in strategy consulting
  • Familiarity with software product development life cycle
  • Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products

Nice To Haves

  • MBA preferred
  • Experience in strategy consulting
  • Familiarity with software product development life cycle
  • Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products

Responsibilities

  • Works across products and product lines to help ensure delivery against business objectives
  • Executes the strategy for reporting and communications to support our portfolio management operations and change initiatives
  • Oversees and coaches a direct and matrixed team to best implement the strategy for adapting and executing the full product-line framework and ensures our core cross-product priorities, sequencing, and trade-offs are realized
  • Implements portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions
  • Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
  • Empowers the design, development and scaling of best-in-class, digital-first payments products & solutions for clients needing to conduct eCommerce, by establishing thoughtful, consumable dashboards of key metrics; ensuring Product Owners consider data & reporting thoughtfully in the product development life cycle; and
  • Develops business cases and opportunity sizings for eComm Solutions, in partnership with product owners and F&BM, that help drive thoughtful prioritization and resource allocation
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