Product Quality Assurance Supervisor

Victaulic•Easton, PA

4d•Onsite

About The Position

We are seeking an experienced Laboratory Technician Supervisor to join our Quality Assurance team in Easton, PA. This full-time position reports to the Global Quality Assurance Manager. The Laboratory Technician Supervisor will provide leadership and operational oversight to the laboratory operations while managing critical quality processes. The successful candidate will oversee Product Evaluation Request (PER) logistics, analysis, and closeout procedures while leading a team of laboratory technicians to ensure the highest standards of product quality and compliance.

Requirements

Bachelor's degree in Engineering, Chemistry, Materials Science, or related technical field
Minimum 7+ years of progressive experience in quality assurance, with demonstrated history managing laboratory operations or customer incident management systems.
Proven ability to manage teams and operational processes in a structured environment.
Experience driving process improvements, workflow optimization, and cross-functional collaboration.
Proficiency in data analysis software and statistical analysis tools
Knowledge of quality management systems and testing equipment
Understanding of corrective action programs and root cause analysis methodologies
Familiarity with industry standards and regulatory compliance requirements
Strong analytical and problem-solving abilities with attention to detail
Excellent leadership and team management skills; motivate and guide a diverse technical team
Effective written and verbal communication skills
Ability to prioritize multiple projects and meet deadlines in a fast-paced environment
Experience mentoring and developing technical staff
Understanding of lean manufacturing principles and continuous improvement methodologies
Strong organizational skills and ability to manage complex processes
Ability to travel globally

Nice To Haves

Previous experience managing laboratory personnel and technicians
Background in mechanical systems, pipe joining, or related industrial applications

Responsibilities

Provide direct leadership and supervision for laboratory operations and technical staff focusing on performance management, workflow efficiency, and staff development
Oversee daily lab operations, ensuring effective prioritization of work to meet business needs
Manage comprehensive PER logistics from initiation through material handling, assignment, analysis, review, and final closeout
Ensure timely and prioritized lab review of all PER according to established protocols and identify and remove process bottlenecks, standardize workflows, and implement process improvements
Communicate critical findings and recommendations to Quality Assurance, Application Engineering, and Sales teams
Develop, implement, and manage Key Performance Indicators (KPIs) for laboratory operations
Maintain accurate documentation and reporting of laboratory activities and results
Implement corrective action programs based on analysis of quality data and testing outcomes
Drive continuous improvement initiatives to enhance laboratory efficiency and effectiveness
Ensure adherence to all safety regulations and company policies within the laboratory environment
Serve as coach and mentor to laboratory and technical staff, fostering accountability, engagement and growth