Product Specialist

Gengras Ford•Plainville, CT

10d•$50,000 - $60,000•Onsite

About The Position

Are you passionate about cars and love helping people make informed decisions? As a Product Specialist at Gengras Ford, you'll serve as the go-to expert on our vehicle lineup — educating customers, answering questions, and guiding them through the showroom experience. This is not a sales position. Your focus is entirely on delivering an outstanding, low-stress customer experience through product knowledge and genuine service. This is a great entry point into the automotive industry. We welcome candidates with backgrounds in customer service, hospitality, retail, education, or any field where communication and people skills shine.

Requirements

Excellent communication and interpersonal skills you enjoy talking with people and making them feel at ease
Genuine curiosity about vehicles and a willingness to become a product expert (prior automotive experience is a plus, not a requirement)
Professional appearance and demeanor
A valid driver's license with a clean driving record
Ability to work a flexible schedule, including some evenings and weekends

Nice To Haves

prior automotive experience is a plus, not a requirement

Responsibilities

Serve as the in-house expert on Ford's full vehicle lineup
Guide customers through vehicle walkthroughs and demonstrations
Answer questions accurately and thoroughly, helping customers identify which vehicle best fits their needs and lifestyle
Stay current on new model releases, Ford updates, and industry trends through ongoing training
Collaborate with the sales and finance teams to ensure a seamless customer handoff
Maintain an organized, welcoming showroom floor
Deliver a consistent, high-quality experience that reflects Gengras's commitment to customer satisfaction