Product Specialist

Charter Spectrum-posted 13 days ago
Saint Louis, MO
Telecommunications
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This position is responsible for bridging the gap between business needs and the operation of non-standard products and digital tools used in communications while aligning with other team partners on product enhancements. The role supports overall product strategy to ensure the programs and application software used for digital communications meet the needs of users and guidelines for operation. The position takes the lead on training for the products and must possess a willingness to learn several related technologies used in corporate communications, the technical concepts of the related technologies and close partnerships with multiple contributing teams.

  • Actively and consistently support the customer experience for the company and other internal business partners.
  • Serve as a liaison between technical and operational groups impacted by new products or product changes.
  • Serve as an SME for the non-standard products used in communications, including content management systems for all types of online content.
  • Partner with other key technical and product roles on roadmap, development, and distribution of new features and functionality.
  • Produce online training - in person when requested - for the tools used in digital communications.
  • Recommend solutions to end-user requirements and engage as a project lead.
  • Identify product gaps, conduct research to fill these gaps and provide recommendations for improvement.
  • Gather, refine, validate, document and maintain data relate to the products and the users.
  • Model business trends based on historical data sets and the planned changes or feature launches.
  • Provide support in managing vendor companies with product reviews, updates contracts and emerging technologies.
  • Generate requirements documentation through facilitated work sessions or individual interviews.
  • Establish and assure adherence to schedules and deadlines.
  • Support Charter's web standards and brand, security and technology requirements.
  • Assist with budget planning.
  • 5+ years Telecommunications or Product Management experience
  • 1-3 years of Corporate Communications, Public Relations, Public Affairs, Web Site Management, Systems Design, Communications Technology, Learning & Development or L&D Communications
  • Bachelor's degree or equivalent combination of education and experience
  • Familiar with telecommunication, corporate communications, learning and development; Proficient in Microsoft Office
  • Analytical, organizational, prioritization, presentation and English communication skills
  • Ability to define KPIs and metrics
  • PMP certification
  • Product development experience
  • Comprehensive pay and benefits package
  • Opportunities for employment and advancement
  • Support for all aspects of employee well-being at every stage of life
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