Professional, Product Success Analyst

MVP Health Care • Schenectady, NY

2d • Hybrid

About The Position

At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team. You’ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.

Requirements

• Bachelor of Science in Computer Science, Healthcare Administration, Business Management, or a related field. Equivalent experience in a healthcare organization (5-10 years) is also accepted.
• The availability to work full-time, hybrid
• Proficiency in utilizing query tools to extract or investigate data from relational databases, with a strong focus on SQL and data analysis.
• Experience with large-scale implementation and planning efforts or roadmap development.
• Capability to manage multiple assignments with a high level of autonomy and independence.
• Data analysis experience, particularly with FACETS.
• Proficiency in the Microsoft Office Suite and relational databases.
• Strong analytical skills.
• Understanding of healthcare systems, including eligibility files, system error files, and system intake files.
• Highly organized and adept at quickly diagnosing issues and potential failure points.
• Ability to analyze and compare data files/information between systems.
• Ability to capture, document, and present decisions, requirements, and work efforts.
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Responsibilities

• Convert strategic product decisions and planning into operational and digital requirements and executable work packages.
• Lead requirements sessions with key business subject matter experts (SMEs).
• Document process changes, gaps, and technical support required to implement our product strategy across MVP departments and teams.
• Collaborate with other Product Success Analysts and the Director of Product Implementation & Operations to thoroughly plan product implementation across the organization.
• Assist with the implementation and configuration of a product lifecycle management tool, including defining requirements, supporting data migration, and ensuring alignment with business processes.
• Partner with technology teams to integrate lifecycle management capabilities into existing systems and workflows.
• Support training and adoption efforts for lifecycle management processes and tools across business units.
• Utilize relational databases to assess customer or group impact for incidents.
• Prepare detailed analyses and reports for internal stakeholders, focusing on product implementation and lifecycle management.
• Ensure transparent communication across departments by comprehending and addressing business requirements.
• Represent the department on committees and project teams.
• Lead and manage table creation and updates related to product information.
• Perform other duties as assigned.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Benefits

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
• Pay Transparency
• MVP Health Care is committed to providing competitive employee compensation and benefits packages.
• MVP adheres to pay transparency nondiscrimination principles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level