Product Support Engineer Intern

Proofpoint•Draper, UT

About The Position

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact About Us Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Your day-to-day Work alongside experienced engineers to provide frontline support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need) Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email Advise customers regarding the product's proper use and address specific systems issues Contribute on our ongoing projects designed to modernize our support offerings Contribute to our internal and external knowledgebase articles and documentation, designed to help our customers resolve issues quickly Skillset Experience in a technical support/helpdesk environment Experience/knowledge of problem analysis and resolution of software or hardware problems Ability to interact with customers professionally A team player who can collaborate effectively and assist where needed Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are for success Proven ability to function in a self-directed environment and to collaborate with team members R equirements Must be able to work from June to November (full-time in summer, part-time in fall) Must be currently pursuing bachelor’s degree in related field (graduation date between fall 2026 and spring 2027) Nice to have Experience AND/OR knowledge with Email Systems, Networking and DNS is beneficial Experience with Linux is beneficial Innovative thinker who is positive, proactive, and readily embraces change Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Requirements

Must be able to work from June to November (full-time in summer, part-time in fall)
Must be currently pursuing bachelor’s degree in related field (graduation date between fall 2026 and spring 2027)
Experience in a technical support/helpdesk environment
Experience/knowledge of problem analysis and resolution of software or hardware problems
Ability to interact with customers professionally
A team player who can collaborate effectively and assist where needed
Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are for success
Proven ability to function in a self-directed environment and to collaborate with team members

Nice To Haves

Experience AND/OR knowledge with Email Systems, Networking and DNS is beneficial
Experience with Linux is beneficial
Innovative thinker who is positive, proactive, and readily embraces change

Responsibilities

Work alongside experienced engineers to provide frontline support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)
Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
Advise customers regarding the product's proper use and address specific systems issues
Contribute on our ongoing projects designed to modernize our support offerings
Contribute to our internal and external knowledgebase articles and documentation, designed to help our customers resolve issues quickly