Product Support Engineer

Toyota Motor-posted 3 days ago

Full-time

Salisbury, NC

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TRD is looking for a highly motivated Product Support Engineer to join our team. This position will be the primary technical support contact for NASCAR teams using our Vehicle Simulation software. The ideal candidate will have strong analytical skills, excellent communication abilities, and a genuine passion for motorsports. This position is based in Salisbury, NC and requires regular in-office presence.

Provide technical support to racing teams using TRD's vehicle simulation software
Troubleshoot application issues in real-time during race weekends and testing sessions
Interface directly with race engineers and team personnel during simulation sessions
Document bugs and feature requests, communicating them effectively to the development team
Collaborate with the Product Owner to prioritize improvements based on customer feedback
Train new users on software functionality and best practices
Assist in testing new features and updates before release
Create and maintain technical documentation and user guides
Develop and implement support processes to improve customer experience
Monitor system performance and identify areas for optimization

Bachelor's degree in Engineering, Computer Science, or equivalent experience
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to explain complex technical concepts to users of varying technical backgrounds
Experience working in fast-paced environments with shifting priorities
Experience with Software Development Life Cycle

2+ years of technical support experience or equivalent role
Automotive mechanical experience or understanding of vehicle dynamics
Experience and passion in motorsports or racing environment
Knowledge of simulation software and/or race car setup principles
Understanding of APIs and cloud-based applications
Experience with ticket management systems
Basic scripting or programming knowledge (JavaScript, Python, etc.)
Experience with data analysis tools

A work environment built on teamwork, flexibility and respect.
Professional growth and development programs to help advance your career, as well as tuition reimbursement.
Vehicle purchase & lease programs Comprehensive health care and wellness plans for your entire family.
Flexible work options based on business needs.
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
Paid holidays and paid time off.
Referral services related to prenatal services, adoption, childcare, schools and more.
Flexible spending accounts.
Relocation assistance (if applicable).

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