About the position
Collins Aerospace is looking for a Product Support Engineer to join our team supporting the A320neo program within Aftermarket Technical Services team (AMTS) in Chula Vista, CA. The successful candidate will be responsible for leading field issue investigations, driving corrective action, coordinating with airline support managers, writing service bulletins, and executing our product support requirements. The individual will also be responsible for maintaining customer satisfaction with our OEM partners, internal stakeholders, and airline customers.
Responsibilities
- Technical focal responsible for identifying in-service issues, driving root cause investigations, and developing innovative and practical corrective actions in a timely manner.
- Coordinate with program and engineering counterparts to ensure aftermarket requirements are considered in the development of design changes.
- Author and navigate the approval cycle for Service Bulletins to implement design changes, inspect for field issues, or to address quality escapes in the field.
- Implement effective and cost conscious retrofit plans.
- Management of our product support requirements including tracking operational interruptions, component reliability, removals, repair development, spare asset availability, spare part sales, and warranty financials.
- Work to effectively understand and resolve warranty disputes.
- Drive improvement to Customer Scorecards, Key Performance Metrics, and Implement and Execute Standard Work.
- Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect.
- Ensure Product Support Agreement compliance.
- Develop maintenance management guidelines.
- Travel up to 20% domestically and internationally when circumstances permit.
Requirements
- Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience.
- Experience working in the Aerospace Industry.
Nice-to-haves
- Technical knowledge of Nacelle and Engine build up (EBU) products.
- Understanding of the design of aerospace structures and systems, technical support manuals, and knowledge of contracts and specification documents.
- Continuous Improvement experience with (CORE, ACE, Lean, or Six Sigma tools).
- Experience defining, tracking, and documenting multi-disciplinary project tasks (schedule, resources, budget / cost).
- Experience building and delivering technical presentations to internal and external customers while focusing on clear, audience-specific messaging (executives, OEM partners, and airlines).
- Strong understanding of the commercial implications of engineering changes, field issues, and investigations.
- Customer Support and/or Supplier management experience.
- Experienced using MS Office – Excel, Project, Word, and Powerpoint.
- Experienced using Teamcenter, CRM software (MS Dynamics, Salesforce, etc.), SAP, CATIA V5.
Benefits
- Medical, dental, and vision insurance.
- Three weeks of vacation for newly hired employees.
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
- Tuition reimbursement program.
- Student Loan Repayment Program.
- Life insurance and disability coverage.
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
- Birth, adoption, parental leave benefits.
- Ovia Health, fertility, and family planning.
- Adoption Assistance.
- Autism Benefit.
- Employee Assistance Plan, including up to 10 free counseling sessions.
- Healthy You Incentives, wellness rewards program.
- Doctor on Demand, virtual doctor visits.
- Bright Horizons, child and elder care services.
- Teladoc Medical Experts, second opinion program.
