Product Support Manager
About The Position
Quinn Company, your local Caterpillar store, is hiring a Product Support Manager in Fresno, California. Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines. As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time. Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture. This position will be responsible for overseeing 7 parts and service locations, ensuring the successful execution of established programs designed to drive revenue growth and enhance quality standards. The role involves leading, mentoring and developing dynamic parts and service teams within the Quinn Lift Division to deliver exceptional customer experiences. This role will foster a culture of continuous improvement, operational excellence and teamwork while implementing strategic initiatives to optimize efficiency and customer satisfaction. Additionally, this position will look for opportunities for process enhancements and aligning departmental goals with the company’s overall vision.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- BS/BA degree in Business Administration disciple desirable.
- Minimum 7-10 years related experience and/or training; or equivalent combination of education and experience.
Responsibilities
- Lead and oversee the service, parts and warranty departments by providing guidance, training, ensuring a high level of standards and identifying opportunities to reduce costs and increase customer satisfaction.
- Plans and implements budgets and action plans to align resources with strategic goals, monitor financial performance, and drive continuous improvement.
- Oversee and manage all customer service agreement programs to ensure seamless execution and customer satisfaction.
- Coordinate and streamline workflow processes between branches to promote efficiency, consistency, and collaboration.
- Assist parts inventory control department to ensure optimal stock levels, reduced lead times, and improve overall efficiency.
- Monitors customer satisfaction to ensure our services consistently meet or exceed customer expectations.
- Manages assets of lift Truck Division, including service and PSSR operation distribution and replacement; service tooling purchasing and distribution and ensure maintenance and upkeep for leased properties.
- Manages OEM program distribution needs of all Lift Truck division
- Key focus on leadership, motivation, coaching of staff, and contributing to the profitability and success of the Parts and Service Department.
- Actively monitors and manages team members to ensure teams are meeting productivity goals, including performance reviews, coaching/feedback, and addressing employee accomplishments or issues.
- Provide leadership in people initiatives with a high level of focus on employee engagement and action planning, retention strategies as well as communication, accountability, and recognition.
- Maintain good working relationships and communication with Parts and Service departments to provide effective customer solutions.
- Communicate understanding and support of Quinn’s organizational goals through formal presentations and monthly reports.
- Interact effectively with individuals and groups throughout the company.
- Develop and maintain working relationships with departments and sister business units in order to improve the overall company performance.
- Aligns, partners, and collaborates with assigned HR Business Partner to proactively manage employee relations and support / develop business unit objectives
- Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect for People, Quality and Customer Service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
