Product Support Manager - Req ID 6390

Ohio Machinery Co. • Canton, OH

13h

About The Position

Find YOUR fit at Ohio Cat (A Division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today! JOB SUMMARY : The Product Support Manager provides leadership and supervision of location supervisors. They will oversee location service operations within annual budget projections and maintain superior customer and employee relations, resulting in our support of above-average CSP, PINS, FMRG, and DCAL. They are responsible for managing operations across their specific locations, Service Centers, Field Service, and administrative tasks.

Requirements

• High school diploma or equivalent required; a two- or four-year degree in a related field is preferred
• Six years of service and parts experience required
• Six years of managerial responsibility are required
• Must be people-oriented and sales-driven: customer, territory, budget, cost control, and employee management skills
• Ability to handle multiple tasks and has a teamwork ethic, along with knowledge of construction equipment

Responsibilities

• Oversee location service operations within annual budget projections
• Maintain superior customer and employee relations
• Manage operations across specific locations, Service Centers, Field Service, and administrative tasks
• Ensure timely, effective resolution of customer concerns and complaints to maintain high customer satisfaction
• Develop and implement strategies to improve product support processes and procedures
• Train and mentor team members on product knowledge and customer service skills
• Collaborate with cross-functional teams to identify and address product issues and improve overall customer experience

Benefits

• 401(k): Match and employer discretionary contribution
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year
• Dental & Vision Insurance: Comprehensive coverage options
• Financial Access: Credit union membership is available
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation
• Compensation: Base pay, annual bonus potential, and company success share bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED