Product Support Representative I - ALM Finance Support Analyst

About the position

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

Responsibilities

• First-Line Support: Respond to client-raised issues and offer solutions as the first point of contact
• Finance Knowledge: Leverage your finance expertise to support clients, ensuring they use the software to its full potential and removing blockers that prevent effective use
• Financial Modeling Assistance: Answer client questions related to financial modeling and be asked to suggest improvements
• Client Training: Train clients on how to effectively use the software, ensuring they maximize its potential
• Client Triage Sessions: Collaborate with functional support teams to address critical technical support items and assist with client triage sessions
• Cross-Team Collaboration: Work with Prod Ops to monitor issues and provide necessary assistance to the Ops teams
• Technical Support Coordination: Oversee queue management and ensure timely resolution of technical support tickets
• Product Requirements Administration: Administer necessary product requirements to maintain consistent account control of clients using FIS software products
• Project Management: Independently manage small CX projects or lead project execution involving multiple team members
• Quality Assurance: Ensure the quality and utilization of FIS software products meet client needs

Requirements

• Bachelor of Commerce/Business
• Proficiency in Excel, including creating basic functions
• Excellent communication skills, both verbal and written
• Ability to understand and address business needs
• Ability to work effectively with remote teams
• Strong client-focused mindset
• Service-oriented, flexible, and a team player
• Self-motivated with a proactive attitude
• Pragmatic approach to solving complex issues
• Innovative problem-solving skills
• High attention to detail

Nice-to-haves

• BS in Finance (Information Technology minor)
• BS in Business (Information Technology minor)
• BS in Information Systems
• Ability to speak Spanish

Benefits

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits