Product Support Representative

ML Holdings Company•Salem, VA

About The Position

SELLS THE ORGANIZATION’S PRODUCTS AND SERVICES BY INTERACTING WITH ESTABLISHED CUSTOMERS AND DEVELOPING NEW PROSPECTS. THIS SALES POSITION REQUIRES A BROAD KNOWLEDGE OF THE ORGANIZATION’S SERVICES, PRODUCTS AND MARKETING TECHNIQUES, AND REQUIRES SALES EXPERIENCE. RESPONSIBLE FOR SECURING AN ASSIGNED AMOUNT OF PROFITABLE BUSINESS FOR THE COMPANY THROUGH PROPER PLANNING, ADEQUATE TERRITORIAL COVERAGE, EFFECTIVE SALES PRESENTATIONS AND THOROUGH ADMINISTRATION. Essential Job Functions Equipment Sales and Rentals: Individual will be responsible to manage the assigned territory and customer list to promote all aspects of Power Equipment Company’s business including parts, service, rentals, and sales. Individual to prospect the assigned territory to find and develop new customers. Work as a cooperative team member with all personnel of Power Equipment Company in order to provide excellent service to all customers. Product Support and Sales: Provide exceptional customer service to all customers Solicit OEM/aftermarket parts sales to all potential customers Solicit service revenue projects from all potential customers Provide quotes as required Stay in constant contact with customers to support their needs Work closely with product support team to ensure customer satisfaction Submit call reports Use CRM to assist in growing sales Delivery of parts as necessary Communicate customer problems to management Help maintain proper parts inventory for customer base Must demonstrate a strong work ethic Additional Duties: Ensuring that each customer has current credit application and certificates of insurance Assisting accounting with collecting on accounts receivables Creating rental contracts and sales purchase orders and acquiring necessary customer signatures Submitting customer call reports Promptly turning in monthly expense reports Work closely with other PECO team members to establish and grow the business Travel with manufacturing reps to promote their products to end users Travel out of town for training schools and sales calls when necessary Work together with service department upon delivery and setup of equipment to meet customer expectations Other duties as requested by management Actively supports safety policy, goals, and objectives plus uses sound environmental practices Each employee is accountable for utilizing sound judgment and safe practices to prevent injuries Display a professional attitude and respect working relationships amongst co-workers at all times

Requirements

High school diploma
3+ years’ experience in inventory management
Proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use.
Be skilled in the use of a tablet and IOS or Android apps
Ability to occasionally lift up to 60 pounds and work inside and outdoors in various climate and temperatures.
Ability to operate a forklift safely
Forklift Operator Certification
Must complete MSHA, First Aid, and CPR training as required
Must pass pre-employment background check, have a clean MVR, post-offer drug screen and WorkSTEPS physical.

Nice To Haves

Bachelor’s Degree Preferred

Responsibilities

Manage assigned territory and customer list to promote all aspects of Power Equipment Company’s business including parts, service, rentals, and sales.
Prospect the assigned territory to find and develop new customers.
Provide exceptional customer service to all customers
Solicit OEM/aftermarket parts sales to all potential customers
Solicit service revenue projects from all potential customers
Provide quotes as required
Stay in constant contact with customers to support their needs
Work closely with product support team to ensure customer satisfaction
Submit call reports
Use CRM to assist in growing sales
Delivery of parts as necessary
Communicate customer problems to management
Help maintain proper parts inventory for customer base
Ensuring that each customer has current credit application and certificates of insurance
Assisting accounting with collecting on accounts receivables
Creating rental contracts and sales purchase orders and acquiring necessary customer signatures
Promptly turning in monthly expense reports
Work closely with other PECO team members to establish and grow the business
Travel with manufacturing reps to promote their products to end users
Travel out of town for training schools and sales calls when necessary
Work together with service department upon delivery and setup of equipment to meet customer expectations
Actively supports safety policy, goals, and objectives plus uses sound environmental practices
Each employee is accountable for utilizing sound judgment and safe practices to prevent injuries
Display a professional attitude and respect working relationships amongst co-workers at all times