Mansfield Oil Co Of Gainesvilleposted almost 8 years ago
Full-time
Gainesville, GA
Computer and Electronic Product Manufacturing
Location: Gainesville, GA
Description:
The Product & Channel Support Specialist (PCSS) serves as the primary interface and point person for Specialty Product lines and D1 distributors. The PCSS manages the interfaces between departments and customers for Specialty Product offerings, assists commercial sales reps, D1 Territory Managers, and CRMs in the selling, customer support, and operational activities associated with Specialty Product offerings and the D1 distributor channel and manages the day to day relationship with the customer after the contract is earned. The essential PCSS job duties include assisting territory managers and commercial sales representatives with account profitability, operations improvement, customer satisfaction, business development support, and product line technical support.
Responsibilities
Relationship Management
* Develops and implement a regular contact strategy to connect with existing customers and prospects to support the specialty product lines, including DEF and Additives.
* Develop good long term customer relationships, and high customer satisfaction
* Presents to prospective customers on Mansfields customer support
* Identifies growth opportunities with existing clients to market and sell the full menu of Mansfield Oil products and services
* Uses the Product Line Manager within Mansfield to coordinate a streamlined message to every existing client with regard to our Product Portfolio and service offerings
* Assists CRMs in supporting Mansfield fleet customers
* Coordinates with the Commercial Sales Representative and D1 Territory Managers to ensure seamless interaction with the customer during on boarding
* Manages the details of ongoing customer relationships in a way that enables the Commercial Sales Representative and D1 Territory Manager to be actively prospecting for new customers and increasing the fuel volumes and products with existing customers
* Identifies opportunities for spot sales with existing customers and communicates those opportunities to customers to increase volume and margins
Account Profitability
* Supports strategies to improve customer profitability
* Builds tools to select best Terminal to Destination (Least Cost Routing) methodologies for all current and new business to maximize margins and profitability for each load
* Reviews freight and product payable exceptions
Business and Technical Support
* Educates and train internal and external customers to utilize Mansfield Oil website, including collaboration with IT group for necessary passwords, security levels, etc
* Reviews credit and rebill requests and accept or deny as needed, as well as track requests
* Completes new account set-up and change requests as needed to support CRM
* Provides data support for Territory Managers, Sales Representatives and CRMs to develop compelling sales presentations, using gap analysis, benchmarks, and other analysis tools
* Assists Territory Managers, CRMs and Sales Representative in RFP bid preparation and response.
* Participate (by phone or in person) in New Customer Implementation Meetings with customers
* Prepares business rules for New Customers
* Leads New Customer Implementation Meetings with internal MOC Department
Position Requirements
Formal Education & Certification
* Bachelors degree required
Knowledge & Experience
* Microsoft Office Suite skills required (Word, Excel, PowerPoint & Outlook)
* Two (2) to five (5) years business to business experience
* Good presentation and formal proposal skillsPr
* Knowledge of the Specialty Products lines, including DEF and additives
* Knowledge of the logistics and distribution infrastructures associated with the Specialty Product lines, with deeper expertise and knowledge in product lines where the PCSS is dedicated (e.g., DEF or additives)
* Self-starter; self-motivated; sense of urgency; personable; extroverted personality; well organized; ability to focus and pay attention to detail
* Ability to multi-task, analytical and problem solving skills
* Strong written and verbal communication skills
* Ability to work in a team environment
Qualifications & Characteristics
* Ability to operate effortlessly in Enterprise Resources Planning (ERP) system Ability to conduct research and generate reports from Enterprise Resources Planning (ERP) system Ability to conduct spreadsheet analyses of business data
* Cross functional problem solving skills to address and resolve operational challenges and shortcomings both internally and externally
Work Environment
* 40-hour on-site work week
* Sitting for extended periods of time
* Dexterity of hands and fingers to operate a computer keyboard, mouse and other computer components
**For the best experience viewing and applying for opportunities with Mansfield, please consider using supported versions of one of the following browsers on a PC or Mac: Google? Chrome?, Mozilla? Firefox? or Apple? Safari?. You may also want to accept cookies, enable javascript and turn off popup blockers while using our recruitment system power by ADP. The recruiter will not be able to help with ADP technical issues.**
About Mansfield Energy Corp:
Mansfield Oil Company delivers high quality petroleum and renewable (green) fuels, natural gas, electricity, specialty products and chemicals to customers throughout North America. We deliver over three and a half billion gallons of petroleum products, ethanol, biodiesel, and diesel exhaust fluid annually to customers - one full tanker truck load every minute of every day. We are well known for our ability and strong desire to provide the best customer service experience in our industry. It is this prized service oriented culture by which we thrive in the midst of formidable competition. Its important to understand virtually every operational decision we consider is accepted or rejected on the basis of how that decision may affect our customers service experience. The emphasis we place on cultivating high quality customer relationships must be well supported by the time and energy we place in our employees development with the organization.
Mansfields culture is our most important assetit enables us to creatively shape our future while delivering unique business solutions, and great service. Our people work hard to provide a professional work environment in which you may learn and excel professionally. Mansfield employees are fiercely competitive as they work to win and retain business relationships, yet are also friendly, loyal and honest. They protect our culture by using open communication and showing a strong bias toward taking and rewarding action. We are committed to helping each employee reach their full potential and manage a successful career with us.
In order to achieve continued success and deliver on our commitments to our employees, customers and business partners, we at Mansfield believe that we must operate according to certain ideals. These ideals are captured in Mansfield's Core Principles: Conscientiousness, Personal Service, Integrity, Innovation, and Excellence. By upholding these principles, Mansfield is not only a remarkable business partner for our customers but also a positive and rewarding workplace.
Over the course of 50+ years, Mansfield Oil Company has grown to become a leading supply and distribution company, with offices in seven states and Canada. Mansfield is considered an industry innovator that continuously invests in leading-edge technologies to optimize business efficiencies, improve the work environment, and cultivate an exceptional company culture. Innovations such as these, combined with our highly collaborative business approach, have resulted in considerable recognition in categories including Forbes 'America's Largest Private companies', The Platt's Global Energy Award "Downstream Operations of the year" & "Deal of the year", and repeated recognition as 'one of the top Privately held companies. So if you are looking for a company with an outstanding reputation, financial strength, and a growing clientele, then look to Mansfield Oil.
Mansfield Oil is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability status.
Description:
The Product & Channel Support Specialist (PCSS) serves as the primary interface and point person for Specialty Product lines and D1 distributors. The PCSS manages the interfaces between departments and customers for Specialty Product offerings, assists commercial sales reps, D1 Territory Managers, and CRMs in the selling, customer support, and operational activities associated with Specialty Product offerings and the D1 distributor channel and manages the day to day relationship with the customer after the contract is earned. The essential PCSS job duties include assisting territory managers and commercial sales representatives with account profitability, operations improvement, customer satisfaction, business development support, and product line technical support.
Responsibilities
Relationship Management
* Develops and implement a regular contact strategy to connect with existing customers and prospects to support the specialty product lines, including DEF and Additives.
* Develop good long term customer relationships, and high customer satisfaction
* Presents to prospective customers on Mansfields customer support
* Identifies growth opportunities with existing clients to market and sell the full menu of Mansfield Oil products and services
* Uses the Product Line Manager within Mansfield to coordinate a streamlined message to every existing client with regard to our Product Portfolio and service offerings
* Assists CRMs in supporting Mansfield fleet customers
* Coordinates with the Commercial Sales Representative and D1 Territory Managers to ensure seamless interaction with the customer during on boarding
* Manages the details of ongoing customer relationships in a way that enables the Commercial Sales Representative and D1 Territory Manager to be actively prospecting for new customers and increasing the fuel volumes and products with existing customers
* Identifies opportunities for spot sales with existing customers and communicates those opportunities to customers to increase volume and margins
Account Profitability
* Supports strategies to improve customer profitability
* Builds tools to select best Terminal to Destination (Least Cost Routing) methodologies for all current and new business to maximize margins and profitability for each load
* Reviews freight and product payable exceptions
Business and Technical Support
* Educates and train internal and external customers to utilize Mansfield Oil website, including collaboration with IT group for necessary passwords, security levels, etc
* Reviews credit and rebill requests and accept or deny as needed, as well as track requests
* Completes new account set-up and change requests as needed to support CRM
* Provides data support for Territory Managers, Sales Representatives and CRMs to develop compelling sales presentations, using gap analysis, benchmarks, and other analysis tools
* Assists Territory Managers, CRMs and Sales Representative in RFP bid preparation and response.
* Participate (by phone or in person) in New Customer Implementation Meetings with customers
* Prepares business rules for New Customers
* Leads New Customer Implementation Meetings with internal MOC Department
Position Requirements
Formal Education & Certification
* Bachelors degree required
Knowledge & Experience
* Microsoft Office Suite skills required (Word, Excel, PowerPoint & Outlook)
* Two (2) to five (5) years business to business experience
* Good presentation and formal proposal skillsPr
* Knowledge of the Specialty Products lines, including DEF and additives
* Knowledge of the logistics and distribution infrastructures associated with the Specialty Product lines, with deeper expertise and knowledge in product lines where the PCSS is dedicated (e.g., DEF or additives)
* Self-starter; self-motivated; sense of urgency; personable; extroverted personality; well organized; ability to focus and pay attention to detail
* Ability to multi-task, analytical and problem solving skills
* Strong written and verbal communication skills
* Ability to work in a team environment
Qualifications & Characteristics
* Ability to operate effortlessly in Enterprise Resources Planning (ERP) system Ability to conduct research and generate reports from Enterprise Resources Planning (ERP) system Ability to conduct spreadsheet analyses of business data
* Cross functional problem solving skills to address and resolve operational challenges and shortcomings both internally and externally
Work Environment
* 40-hour on-site work week
* Sitting for extended periods of time
* Dexterity of hands and fingers to operate a computer keyboard, mouse and other computer components
**For the best experience viewing and applying for opportunities with Mansfield, please consider using supported versions of one of the following browsers on a PC or Mac: Google? Chrome?, Mozilla? Firefox? or Apple? Safari?. You may also want to accept cookies, enable javascript and turn off popup blockers while using our recruitment system power by ADP. The recruiter will not be able to help with ADP technical issues.**
About Mansfield Energy Corp:
Mansfield Oil Company delivers high quality petroleum and renewable (green) fuels, natural gas, electricity, specialty products and chemicals to customers throughout North America. We deliver over three and a half billion gallons of petroleum products, ethanol, biodiesel, and diesel exhaust fluid annually to customers - one full tanker truck load every minute of every day. We are well known for our ability and strong desire to provide the best customer service experience in our industry. It is this prized service oriented culture by which we thrive in the midst of formidable competition. Its important to understand virtually every operational decision we consider is accepted or rejected on the basis of how that decision may affect our customers service experience. The emphasis we place on cultivating high quality customer relationships must be well supported by the time and energy we place in our employees development with the organization.
Mansfields culture is our most important assetit enables us to creatively shape our future while delivering unique business solutions, and great service. Our people work hard to provide a professional work environment in which you may learn and excel professionally. Mansfield employees are fiercely competitive as they work to win and retain business relationships, yet are also friendly, loyal and honest. They protect our culture by using open communication and showing a strong bias toward taking and rewarding action. We are committed to helping each employee reach their full potential and manage a successful career with us.
In order to achieve continued success and deliver on our commitments to our employees, customers and business partners, we at Mansfield believe that we must operate according to certain ideals. These ideals are captured in Mansfield's Core Principles: Conscientiousness, Personal Service, Integrity, Innovation, and Excellence. By upholding these principles, Mansfield is not only a remarkable business partner for our customers but also a positive and rewarding workplace.
Over the course of 50+ years, Mansfield Oil Company has grown to become a leading supply and distribution company, with offices in seven states and Canada. Mansfield is considered an industry innovator that continuously invests in leading-edge technologies to optimize business efficiencies, improve the work environment, and cultivate an exceptional company culture. Innovations such as these, combined with our highly collaborative business approach, have resulted in considerable recognition in categories including Forbes 'America's Largest Private companies', The Platt's Global Energy Award "Downstream Operations of the year" & "Deal of the year", and repeated recognition as 'one of the top Privately held companies. So if you are looking for a company with an outstanding reputation, financial strength, and a growing clientele, then look to Mansfield Oil.
Mansfield Oil is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability status.
