Product Support Sales Representative (Pssr)

Rexco Equipment•Cedar Rapids, IA

11d•Onsite

About The Position

Join our dynamic team at Rexco Equipment, Inc. in Cedar Rapids, IA, as a Product Support Sales Representative (PSSR) and immerse yourself in the exhilarating world of construction equipment and heavy equipment sales! This is an onsite position, allowing you to collaborate closely with fellow team members and engage directly with our valued clients. You'll become a vital part of our mission to enhance customer experience while working with brands like Link Belt and Bobcat. Imagine the thrill of solving problems and developing creative solutions that elevate customer satisfaction. If you have a knack for connecting with people and are determined to build loyalty through service, this role is calling your name! With a dedicated focus on teamwork and an adventurous spirit, you’ll thrive in our positive, energetic culture. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Unlimited Paid Time Off, Employee Discounts, and ESOP. Take the next step in your career journey and apply today! Hello, we're Rexco Equipment, Inc We are Rexco Equipment. We provide equipment solutions to the people that build and maintain our communities while demonstrating integrity to our Guiding Principles. Our vision is for our employee owners and customers to feel Rexco proud, so they do not feel like just a number. Rexco is striving to be the benchmark in customer loyalty, employee engagement and market share. What would you do as a PRODUCT SUPPORT SALES REPRESENTATIVE As a PSSR at Rexco Equipment, Inc., you’ll be on the front lines, driving our mission to enhance parts and service revenue while working with an amazing array of construction equipment and heavy equipment. You will proactively manage product support opportunities across our installed base, excluding cranes, by selling tailored solutions that reduce customer downtime and total cost of ownership. Your expertise will shine as you promote planned maintenance, inspections, and repair planning, all while fostering strong relationships with customers. Collaborating closely with Parts, Service, and Account Managers, you’ll ensure smooth execution of wear-part programs and technology support. If you're excited about making a difference and playing a key role in customer satisfaction, this is the perfect opportunity for you!

Requirements

A background in heavy equipment parts, service, or product support—preferably with at least 3 years of experience—is essential
Strong mechanical aptitude and the ability to translate technical conditions into business value for customers.
Ability to sell or influence solutions through professional communication and diligent follow-up.
Familiarity with CRM systems and standard business tools like Microsoft 365
Valid driver’s license and the willingness to travel within Iowa are necessary for this role, you should be home most evenings.
5+ years of experience in related field service technician, field service technician, or parts specialist or product support a plus; technician background is strongly preferred.

Nice To Haves

Experience as a PSSR or in aftermarket/service sales for heavy equipment is preferred
Being adept at discussing wear measurements and inspection reports with customers will help you stand out!

Responsibilities

Proactively manage product support opportunities across our installed base, excluding cranes, by selling tailored solutions that reduce customer downtime and total cost of ownership.
Promote planned maintenance, inspections, and repair planning.
Foster strong relationships with customers.
Collaborate closely with Parts, Service, and Account Managers.
Ensure smooth execution of wear-part programs and technology support.