Product Support Snr Manager

Oracle•Austin, TX

13h

About The Position

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Manager, you will have successfully managed in past assignments for several years, in addition to having been an effective technical or professional contributor. You may also be responsible for one or more functional areas chartered with both staff and customer goals. Overall, you will establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources. May work at various unanticipated locations throughout U.S. The travel involved is unanticipated, various sites throughout the U.S. The travel is national. The areas, frequency, and nature of travel are various and unanticipated. May telecommute. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

Bachelor's degree in Computer Science, Engineering, or related technical field
7 years of progressive, post-baccalaureate experience in job offered or in a Product Support Snr Manager-related occupation
Oracle Human Capital Management
Oracle Core HCM
Payroll Management
Oracle Compensation
Oracle Absence Management
Oracle Recruitment Cloud
Oracle Learning Management

Responsibilities

deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs
resolving post-sales non-technical customer inquiries via phone and electronic means
resolving technical questions regarding the use of and troubleshooting for our Electronic Support Services
facilitating customer relationships with Support
providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources