Product Support Specialist- Power Equipment
About The Position
Multiquip is seeking a detail‑driven and customer‑focused Product Support Specialist to provide technical product expertise for MQ Power equipment. In this high‑impact role, you’ll be the go‑to resource for answering detailed product questions—both before and after purchase—and supporting engineers, service centers, parts teams, and internal departments with accurate technical information. You’ll collaborate closely with Product Management, Engineering, Sales, Parts, and Service teams to research technical issues, resolve product-related inquiries, track customer cases, and support the Customized Product Request workflow. If you love solving technical puzzles, enjoy cross‑functional collaboration, and thrive in a role that blends investigation with customer support, this position is an excellent fit.
Requirements
- Minimum 3 years of experience in customer support, technical coordination, or a related field.
- Associate’s or Bachelor’s degree in Engineering, Engineering Technology, Industrial Technology, or a related discipline preferred.
- Equivalent combinations of education and relevant experience will be considered.
- Strong communication skills in person, via phone, and through video calls.
- Excellent organization and ability to manage multiple tasks simultaneously.
- Ability to learn and discuss technical concepts, including reading drawings, specifications, and product documentation.
Nice To Haves
- Experience with power generation equipment, industrial machinery, or electrical/mechanical systems is preferred.
Responsibilities
- Research product documentation to respond to detailed technical questions from engineers, service centers, parts sales, and internal support teams.
- Collaborate with Engineering to obtain accurate technical answers and resolve complex product inquiries.
- Provide Technical Support teams with up‑to‑date information on minor product changes, known issues, resolutions, and product updates.
- Track, manage, and follow through on product-related support requests for key customer accounts.
- Ensure all customer cases are resolved promptly, accurately, and with a high level of satisfaction.
- Document requests, updates, and resolutions clearly and consistently.
- Support and facilitate the Customized Product Request workflow.
- Coordinate between Sales and Engineering to ensure CPR requests progress efficiently through completion.
- Monitor timelines, confirm requirements, and assist in removing roadblocks.
- Work under the guidance of the MQ Product Management team.
- Partner with internal experts across Engineering, Sales, Parts, and Service to resolve new or unique situations that require detailed investigation.
- Perform additional duties as assigned to support the department.
Benefits
- 11 paid Holidays
- Generous Paid Time Off - Accrues up to 4 weeks per year
- Paid Volunteer Time Off
- Paid Parental Leave
- Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date including: Medical, Dental, Vision, Life & AD&D Insurance, Flex Spending Account (FSA), Accidental Insurance, Hospital Indemnity Insurance, & Critical Illness Insurance
- 401(k) Retirement Plan
- Tuition Reimbursement up to $5,250 a year
- Employee Referral Program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
