Product Support Specialist

Inpro•Muskego, WI

12d

About The Position

Inpro is a leading manufacturer and global provider of high-performance, design-forward architectural products for commercial buildings. We are committed to delivering high-quality, stylish, and functional products that enhance commercial spaces. We are seeking a Product Support Specialist for our Door and Wall Protection division to handle the daily sales and customer service support functions for our product team. Job Summary: The Product Support Specialist will be a member of the Product Management team supporting Inpro sales and customer service with product data, custom quotes, and technical information, becoming a go-to product expert. This role requires an organized, detail-oriented individual with a collaborative mindset, and an interest in learning more about product management.

Requirements

2-year technical degree or 1-3 years relevant work experience.
Ability to make good decisions, prioritize tasks and follow through to completion.
Ability to work well under pressure and meet deadlines.
Working knowledge of office equipment and software applications.
Willingness to learn and grow your career.

Nice To Haves

Experience with B2B products in a manufacturing setting.
Knowledge of commercial and healthcare design trends.
Passion for commercial design trends and understanding market needs.

Responsibilities

Sales Support: Answer a variety of product questions from inside and outside sales teams, building up a knowledge base of common questions and answers.
Order Entry Support: Create custom part numbers for the sales and customer service teams.
Customer Support: Verify dimensions on customer supplied order forms and send to vendors for quotes.
Product Development: Enter purchase orders and requests for new product samples and materials.
Cross-Functional Collaboration: Provide product data and information upon request and help product managers develop internal product information resources.