Computer Aidposted 16 days ago
Full-time
Newark, DE
Professional, Scientific, and Technical Services
About the position
As the Product Support Specialist, you will manage the data entry of Medicaid Renewal applications, collect application documents, respond to client inquiries, track case details, and perform additional case management tasks as needed. This position will be full-time and Onsite.
Responsibilities
- Access computer inquiry systems for necessary verifications
- Analyze applicants' financial data and conduct interviews to determine eligibility
- Onboard new clients with an intake questionnaire
- Learn and research Medicaid regulations and follow eligibility guidelines
- Collect application documents securely and communicate with State Service Centers
- Respond to client inquiries and track case details
- Adhere to data security policies and attend staff meetings
- Perform additional case management tasks as needed
- Manage cases separately from other Medicaid operations using company productivity tools
- Start with a lighter caseload that will increase with experience
Requirements
- High school diploma or equivalent
- Proficiency with company productivity tools
- Excellent customer service and communication skills
- Strong mathematical and problem-solving skills
- Project management skills
- Experience in Medicaid regulations and eligibility
