Product Support Supervisor

Papé Jobs•Morgan Hill, CA

22d•$98,000 - $125,000

About The Position

Pape’ Kenworth, a premier capital equipment dealer in the West, is looking for an organized and energetic Product Support Supervisor to join our team. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team! As our Product Support Supervisor, you will be responsible for the supervision and management of all parts and service processes, financials, team development, and customer satisfaction. You will work closely with the General Manager, discussing and monitoring goals and avenues of approach for the business. Every day you will monitor the departments’ freight expenses, inventory levels, file claims, help staff the parts and service departments, scheduling training, and most importantly, ensure that our customers have an excellent experience and get what they need for their equipment. To thrive in this role, you must be a great leader and have the ability to foster good relationships with both customers and other team members.

Requirements

Strong leadership skills with proven experience.
3 or more years of inventory management experience.
Safety First Mindset
Knowledge of heavy truck parts and variety of services.
Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
Strong Computer skills, including Microsoft Office suite.
Leadership skills and ability to adapt to each unique situation
Ability to maintain stellar customer and employee relations.

Responsibilities

Supervision and management of all parts and service processes
Financials
Team development
Customer satisfaction
Work closely with the General Manager, discussing and monitoring goals and avenues of approach for the business
Monitor the departments’ freight expenses
Inventory levels
File claims
Help staff the parts and service departments
Scheduling training
Ensure that our customers have an excellent experience and get what they need for their equipment

Benefits

Competitive pay based on your skills, training, and experience level.
401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.