Production and Installation Coordinator

JDR•Duluth, MN

7d•$50,000 - $65,000

About The Position

As the Production and Flooring Installation Coordinator, you’ll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role requires strong leadership, multitasking, attention to detail, and industry knowledge. Bonus opportunities are available based on performance. Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

Requirements

Experience in flooring installation & production management
Strong communication skills (phone & in-person)
Proficient in scheduling, planning, and workflow optimization
Tech-savvy (Salesforce, Excel, Outlook, etc.)
Problem-solver with proactive planning skills
Highly organized and detail-oriented
Confident decision-making abilities
Valid driver’s license and insurance

Nice To Haves

Established industry contacts preferred

Responsibilities

Customer Relationship Management : Build and nurture lasting relationships to enhance customer satisfaction and retention.
Sales Support: Provide assistance to the sales team, including possible ride-a-longs for complex quotes.
Communication : Provide customers and installers with clear updates on project start dates and timelines.
Team Collaboration : Hold weekly meetings with sales staff to discuss new sales and ongoing projects.
Installer Recruitment and Vetting : Proactively seek out and evaluate installer talent.
Installer and Vendor Management : Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships.
Conflict Management and Negotiation: Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships.
Daily Production Coordination : Communicate daily with installers to provide updates on project timelines and address any immediate needs.
Problem Solving and Resolution in Construction: Address and resolve challenges during construction to keep projects on track.
Warehouse and Inventory Management : Organize and oversee product storage, ensuring efficient and orderly warehouse operations.
On-Site Quality Control : Conduct regular job site visits to verify that work meets company standards and customer expectations.
Product Management : Oversee product allocation and manage job costs efficiently.
Documentation : Take before-and-after photos for every project to ensure accountability and quality
Customer Satisfaction : Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships.